Visual Merchandiser
sun & sand sports
Total years of experience :15 years, 6 Months
Organizing the effective and efficient utilization of store space.
Working closely with the management and marketing team to increase sales.
Recommending brand, price point and buying depth strategies.
Working with the VM Manager & sales teams to achieve commercial goals.
Involved in rearranging, re-merchandising & replenishing new stock as it arrives.
Analyzing sales figures and forecasting future sales volumes.
Communicating with other retail channels on overall business plans.
Coordinating store display in line with brand guidelines and strategy.
Delivering weekly floor moves, window installations and mannequin styling.
Translating catalogues & promotions into real designs on the showroom floor
Reporting on mark down strategies, current performance and market trends.
Deal directly with customers by telephone
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Fallow up on customer interactions
Finding out who controls the advertising budget in target organizations and contacting them
Explaining the benefits of my medium, using statistics on readership or viewing figures
Offering a price and negotiating around it
Closing the deal and recording the details