Senior Operations Supervisor
PROVIDENCE BUSINESS SERVICES
Total years of experience :21 years, 8 Months
Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
Taking ownership of complaint and queries and proactively following through to resolution.
Making ensure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to managers.
Maintaining working cognition of each customer service process for various market segments and communicating issues to operations manager.
Developing and monitoring new staff to satisfy customer service requirements.
Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
Supporting decisions made by customer service management and conveying positively to reinforce the team members and supervisors.
Facilitate frequent, open communication among the project’s partners to ensure harmonious and productive work relationships related to country programs.
Help maintain staff performance, morale, and productivity by ensuring that systems are in place and functioning well.
Improve the operational systems, processes and policies in support of organizations mission. Specifically, support better management reporting, information flow and management, business process and organizational planning.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management and business process.
Manage and increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Coordinate, manage and monitor the workings of various departments in the organization.
Improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.
Plan the use of human resources, Organize recruitment and placement of required staff. Establish organizational structures. We delegate tasks and account abilities. Establish work schedules.
Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance, evaluate performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Provide technical support where necessary.
Manage customer support, plan and support sales activities.
Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs.
Prepare project updates within required timeframe and delegate individual tasks to all employees. Provide support and join improvement based methods.
To prepare the daily and monthly cost report department in relation to cost of sales.
To do spot check to ensure that the goods are received as per specifications and the deliveries of goods by suppliers are consistent with the receiving schedule and the storerooms are not overstock especially during month.
Ensure that all standard pricing tables and UOM tables are maintained and correct.
To reconcile all inventory accounts based on actual purchases and actual inventory stock take and allocate the expenses to the respective department based on their requisitions.
Continuously study weaknesses in controls implemented at the restaurant and suggest for improvements.
Updating the material control system (FMC) with goods received notes (GRNs), stock transfers etc. Updating sales and wastage from POS-Micros system at the restaurants.
welcomes the new employees to the organization by conducting orientation.
Submits the employee’s payroll data reports by assembling, preparing, and analyzing data.
Substantiates applicant’s skills by administering and scoring tests.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
Perform and/or oversee software and application development, installation, and upgrades. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
Identify utilization patterns and their effect on operation/system availability and performance expectations.
Anticipate communication and networking problems and implement preventive measures.
Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
Assist personnel of other departments as a computer resource.
Provide on-the-job training to new department staff members.
Provide computer orientation to new company staff.
Oversee the Catering & Cabin Services operation at his/her respective station.
Ensure that the policies of in-flight services, food supply and equipment uplifts are carried out in accordance with schedules and company manuals.
Ensure that standards are maintained within the area of jurisdiction.
Monitor performance of suppliers of goods and other services provided for in-flight services within the area of jurisdiction.
Work closely with all departments within the Airlines International division and the Airlines European HQ.
Ensure that all on/off schedule flights are catered and equipped to Airline standards at all times.
Liaise with catering and cabin service contractors to ensure they understand and fulfil their obligations.
Establish in conjunction with CSM that equipment and bond allocations are according to schedules.
Ensure that contractors provide correct monthly equipment and bond inventory returns.
Ensure that Hygiene standards are maintained in accordance with the Airlines & local government regulations.
Certify invoices to verify catering uplifts and other supplies are in accordance with catering uplift schedules.
Submit reports on hygiene/catering performance/equipment, bond and cabin item issues under their control.
Assist where required in the clearance of in-flight products from cargo/freight handling companies. Maintain in-flight service manuals and food specification manuals which are standard reference books.
Assist in the compiling catering and other cost analysis data within the in-flight catering department.
Ensure price lists and accounts files are maintained in accordance with the Airlines Accounts and Audit requirements.
Any other task/duties that may be required on a day to day basis.
Supervises employees assigned as Postal Services Assistant I.
Weighs, rates, classifies, and affixes postage to outgoing mail from units of a university, Enters postage charges on mail statements and inputs this data utilizing a computerized batch billing system to charge back postage charges to the using departments.
Assists departments in preparing bulk mailings. Verifies ZIP zone sorting according to postal regulations.
Sorts and bags bulk mail, tags and marks mail bags, and complete the postal forms required.
Disseminates information regarding postal regulations, policies, and procedures.
Sort incoming mail by route and prepares for delivery.
Processes postage due mail; readdresses mail; maintains records of registered, certified, and insured mail; cleans and maintains postal machines and related equipment.
Substitutes as delivery clerk on occasion.
Performs related work as required.
Trained for IMP and FTP machine to operate for sort mails.
Negotiating with Customers who come to the Bank for Settlements.
Carrying out credit control process in chasing customers in high debt.
Preparing Weekly reports for Charge & Recoveries to Head of Consumer Banking (HOCB).
Preparing Daily Management Information Systems (MIS) for Delinquent Accounts.
Maintaining the Bad debt files.
Processing of Crib Data File Monthly to Credit Information Bureau of Sri Lanka;
Providing Customer Enquiry Service through telephone conversation;
Preparation of monthly report on balances over RS 100, 000 (£600) /- & over 90-Day’s arrears, which is forwarded to Central Bank;
Preparation of Weekly internal reports on credit cards to Head of Consumer Banking (HOCB).
Received first class higher national diploma. I graduated diploma in computer information systems.