Shan Sherif

Creating Daily reports and Logs of RFA and other Correspondence
Checking of Supporting Documents in RFA’s and NMR before inspection.
Checking of Material Inspection request and material approval copy.
Monitoring of daily Material Request & received materials details.
Arranging & informing about meeting with clients and Contractors through mail and phone.
Creating Minutes of meeting using notes given by project coordinator manager Etc…
Tracking of emails & Daily Checklist.
Documentation
Cost control on Site requirements..
NOC tracking and Co-ordination with concern Peoples.
HSE updates to site peoples
Co-ordination of Safety Inspection with Consultant
Co-ordination of Site work Activities and Inspection with Consultant
Tracking, Closing and Filing of NCR, RFI and other correspondences related to Projects.
Inspection of Site Assets and reports creating in system

• It's a telecom process. handling 126 process and sub process for a Reputed Telecom company in INDIA
• I will be handling billing related queries of customer
• working on BULK Data's.
• Checking up daily mails from clients and resolving the queries through mails and over phone calls.
• Creating dashboard and reports on daily wise.
• In most of my work, I will be using MS-EXCEL which makes me Expert in that.
• Handled a Team of 25 peoples.

•Handling inbound customer support calls for a Reputed Transport company having 120 daily Bus routes.
• Regarding the Ticket availability, bus routes etc
• Responsible for handling customer queries & Requests and to solve it in timely manner.
As a Team Leader I will be
• Handling the escalated calls in case of any serious issues.
• Responsible for the quality in calls
• Responsible for monitoring the activities of the employees through Employee Monitoring software's and directly.
• Responsible for updating daily Vehicle database time to time.
• Responsible for sending Daily calls reports. Picked calls/Drop calls to the client and the manager.
• Resolving Payment Gateway Problems of customers.
• Taking care of admin controls panel of go auto dial software.
• Updating the daily issues to Manager and Documentation.

Handling VIP customer request on Membership Renewals, hotels and Resorts bookings, Advance Payments .
Responsible of Monthly sale Target
In charge of Sales Team of 45 members.
Preparation of Monthly Profit and Loss reports by analyzing previous years reports,
Employee Appraisals reports,
Employee Monitoring Reports,
Customer Feedback reports