Field service Engineer/Technical support
National Oilwell Varco
Total years of experience :14 years, 10 Months
Primary job role is to handle Southern India region ONGC RTDMM real time
project which includes installation of NOV real time equipment’s and application,
commissioning and sending real time data to the ONGC town server.
• Responsible for installation, upgradation, and maintenance for rig data from
rig site to town server for RTDMM project.
• Handling various service like Surface, MWD, Mudlog and Engine parameters
(WITS, WITSML, Modbus and OPC format ) as per the client requirements.
• Remotely accessing various servers spread across town and rig for
configuring real-time services.
• Responsible for training and support to ONGC users with NOV in-house realtime data application.
• Supporting and maintain online UPS system at rig site for seamless data
transfer.
• Supporting wireless / wired lan connection setup at rig site for multiple
sources of rig data transferring.
• Troubleshooting complex real-time data related issues.
Real-time Coordinator / Technical support Specialist - Petrolink
International. RTDTVS project - Saudi Aramco
(Tanajib General Contracting Company), Al Khobar, Saudi Arabia
, June 2010 - March 2021
Primary job role is to lead a team of 10+ personnel who in turn support drilling
operations in real-time for 200 rigs of Saudi Aramco
Responsibilities
• Responsible for smooth running of 200+ active real time jobs for ARAMCO
RTDTVS project.
• Handling various services including MWD/LWD, Mud log, Wireline, Static
Well Data / Document Management System etc and delegating the work to the
team.
• Escalation of issues promptly to the responsible departments to minimize
downtime.
• To ensure drilling data is in approved standards and to coordinate with
Aramco service contractors to ensure the same.
• Coordinating with different departments of the client (Saudi Aramco) to
assure the quality of services provided.
• Remotely accessing various servers spread across town and rig for
configuring real-time services.
• Prepare comprehensive reports about server performance and team
management.
• Team building and team training on new workflows.
• Troubleshooting complex real-time data related issues.
Job Profile : Operations Lead Specialist - 06/2009 to 3/2010
IBM India - Bangalore, India
• Patch Management (Windows security management).
• Active Directory, DNS, DHCP, and Group Policy Administration
• User account and Group management and permission.
• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, print server, and application to meet business needs.
• Coordinate and monitor troubleshooting to isolate and diagnose common Server problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
Job Profile : Windows system Administrator - 09/2006 to 03/2009.
Indian (Indus) Business academy - Bangalore, India.
• Active Directory, DHCP, DNS, IIS & Exchange Server 2003 administration and Maintenance.
• Supporting end users in Software, LAN, or OS problems.
• Complete the call within SLA and bound to the Companies IT Policy.
• Hardware troubleshooting.
• Windows OS installation and configuration.
• Providing technical support to 550 users, troubleshoot and diagnosed LAN infrastructure.
• Implemented and maintaining in house mailing system using Exchange Server 2003.
• Set up and maintaining Centralized Trend Micro Neat Suit Anti-virus
• Configuring Active Directory Services.
• Updating Microsoft Security Patches.
• Maintained of Laptop, LCD Projectors.
• Configure, perform upgrades, and relocates PC hardware, Software, and print Servers and devices.
• Assembling new PCs, Network cabling inspection, Network Printer installation