Shane Shyam

• Onboarded over 1, 500 employees, including physicians, nurses, allied health and administrative staff, a majority of which was during the pandemic. This required a creative and strategic approach to sourcing talent, as well as a commitment to providing excellent customer service to candidates and employees.
• Achieved Joint Commission International (JCI), College of American Pathologists (CAP), European Society for Medical Oncology (ESMO) and Great Place to Work accreditations which is a testament to the high quality of care that the hospital provides.
• Actively involved in the strategic planning of the hospital, committed to its continued growth and success. Completed over 45+ Abu Dhabi Department of Health audits related to adding and activating specialties and Centers of Excellence, ensuring that the hospital meets the highest standards of care.
• Assisted in Emiratization initiatives, including campaigns and career progression programs, to build and develop UAE nationals within the private healthcare sector, helping the hospital stay on track to achieve its Emiratization goals.
• Developed and implemented innovative HR strategies, such as a performance evaluation system that aligned with the organization's goals, a staffing model that maximized efficiency, and a training and development program that promoted employee growth and development.
• Proactively managed employee relations, handling grievances and violations in a fair and impartial manner. Took disciplinary action when necessary to uphold the organization's standards and ensure a positive work environment for all employees.
• Leading the implementation of a new HRMS system, demonstrating commitment to using technology to improve the efficiency of the HR function and to providing employees with the best possible experience.

Recruited 10 key leadership positions, strengthening the management team.
• Implemented a successful nurse recruitment program improving efficiency and continuity of
patient care delivery in a highly competitive market place.
• Recruited 350+ pediatric clinical staff (Physicians, Nurses and Allied Health members)
• Championed an efficient Onboarding Program designed for enhanced employee experience
• Implemented Oracle HRMS
• Implemented performance management guidelines reducing inconsistencies and increasing
productivity.
• Initiated policies and cultural changes for improving employee communication and conflict
resolution
• Ensuring institution’s compliance with Joint Commission and state regulations.
• Provide consultation to the hospital COO & CEO and leading strategic human resource planning
and management.
• Monitor and maintain HR strategies, systems, policies, procedures and practices that support the
achievement of business strategy across the organization.
• Manage payroll with deductions and distributions

Influencing and driving cultural change throughout the organisation, working closely with the leadership team to ensure that the organisation works in an efficient, proactive and collaborative fashion.
Establishing and embedding the organisation’s core values to make the organisation a ‘high performance’ organisation at all levels.
Driving a talent acquisition strategy and the implementation of a people agenda geared around ensuring attraction and retention of the best people including diversity, succession planning and talent pipelining.
Provide expertise in the following areas: career planning, performance management, coaching, data analysis, compensation and rewards, employee relations, learning and development, recognition programs, and strategic development.
Monitor and maintain HR strategies, systems, policies, procedures and practices that support the achievement of business strategy across the organisation.

• Facilitate the development of human resource strategies
• Supervise HR operations and support staff
• Implement & Manage the HR information system
• Advice management on appropriate resolution of issues related to staffing, employee performance, training/development, organizational structure, compensation, etc.
• Develop policies and programs which meet current and future business requirements
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
• Facilitate the annual compensation planning, succession planning, and other human capital management processes
• Ensure new hire, promotion, salary increase, and organizational decisions provide competitive and equitable compensation and reward performance
• Manage Employee Benefits
• Maintain compliance with laws and regulations of the land.

Accountable for the strategic development and implementation of Schon Properties Operations. Responsible for all aspects of operations management which includes customer contact centre, collections, sales administration and external communications

•Identify and complete the process mapping for all customer centric processes based on the business strategy proposed by the management for local and international offices.
•Incorporated the mapped CRM processes into an Integrated CRM system, which allowed tracking and tracing of necessary customer information.
•Interactive reports and Dashboards made available.
•Implemented Inter and Intra departmental Service Levels & KPI's for all the CRM processes. Tracking measures for the same was implemented within the CRM system.
•Implemented quality control processes and procedures to achieve accreditations like the ISO 2000
• Managed the Training Need Analysis

Leading a team of Process Analysts.
•Customization & Improvisation of reports to make data visibility easier.
•Project Invoicing, Data Management & Manpower Management.
•Process Improvements by automating procedures that enables the Customer service associates to record data in a structured & systematic manner.
•Call Queue Monitoring with lEx, scheduling of staff based on the forecast of calls and also real time management of staff.
•Monthly Appraisals, Confirmation appraisals & Counseling.
•Analyzing statistics to maintain the call quality standards and to find news measures in maintaining and improving the quality
•Maintaining confidentiality & data security as per Client's DPA (Data Protection Act) requirement.

• System analysis, database design & development of software for assigned projects
• De-bugging, testing, documentation & implementation of systems.
• Successfully led and managed key projects like inventory control system, student management system