Spa Supervisor
The Key Aparthotel
Total years of experience :11 years, 2 Months
To lead by example to the team and deliver exeptional service to the clients and ensure that the spa operations run smoothly and up to the hotel standards. Responsible for hiring, training and motivation of spa staff.
•Promote and sell services at the Spa and maximize the potential of all sales.
•Carry out demonstrations and presentations when required.
•Oversee press visits, PR and VIP groups.
•Organise and oversee internet and group bookings.
•Responsible for all administrative procedures to ensure that the Spa is run professionally and in accordance with Health and safety policies.
•To adhere to an agreed reporting system to the Spa Director & Assistant Spa Manager on a timely basis.
•To be responsible for the administration of goods, requisition inventories and cost effective usage of all department related materials.
•To ensure reports are produced and balanced on a daily basis.
•To ensure a warm friendly welcome to all clients at all times.
•To set a standard of professionalism at all times.
•To attend managerial meetings as and when.
•To aim to give the clientele the best possible service and make the client feel important.
•To show professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
•To communicate all meassages promptly and to keep the Spa management informed as to any complaints.
•To recognize the importance of sales in every aspect of their role.
•To perform Duty Manager Duties as required.
•Responsible for overseeing all staff rosters according to business demands.
Ritz-Carlton Hotel and Spa, Bahrain
Spa Receptionist
March 2011-till date
Responsibilities:
• Give warm welcome to the guest.
• Answering calls for treatments and inquiries about the spa.
• Giving locker key and assisting the guest to their respective appointments.
• Bookings and payments.
• Doing all the reports in the spa.
• Giving schedules to the therapist if they have a new bookings.
Welcome guests, answering all enquiries, observing set standards with patience. Have a complete knowledge of the treatments and services offered and any promotions that maybe on offer at the time. To ensure that all operational procedures, codes of conduct and grooming standards as laid down by Spa Management are adhered to. To organize the scheduling of appointments and maximize use of time within in the diary.
Ritz-Carlton Hotel and Spa, Bahrain
Sports-Club- Receptionist
January 2010- March 2011
Responsibilities: • Giving warm welcome to the members and guests.
• Signing in and out members and guests.
• Giving locker keys and registering in the system.
• Accept all the bookings in the Sports Club.
• Answering calls.
• Attending the guest needs.
• Doing all the reports in the Sports Club.
• Accept all the payments and cashiering in the club.
• Accepting and recording all the lost and found in the club.
This position reports to Resort Services Supervisor and works at the Sports club Reception desk. He/She acts as a main customer contact for all Sports club members and guest along with processing all administration. He/She provide information and instruction to guest/visitor inquiries in regard to operation of Sports Club. He/she performs daily quality checks, ensures that all Sports reservation tasks are performed to The Ritz-Carlton standards.
Achievement: • First class Awards: Ritz-Carlton Hotel and Spa, Bahrain
College - Bachelor of Science and Hospitality Management La Consolacion College- Bacolod City (2004-2009)
Secondary - Lopez Jaena National High School (2000-2004)
Elementary - La Consolacion Academy (1993-2000) Seminars attended: o Negros Navigation and WG&A Super Ferry On-Board Training o Convention and Exhibition Management School of Hospitality and Tourism Management La Consolacion College- Bacolod City o Hotel Apprenticeship and Experience Seminar (EDSA Shangrila Hotel, Kabayan Hotel and Sheraton Hotel) Manila, Philippines