shanid Patinharayil


# Maintain high standard of service and hospitality to customers at all times.

# Dealing and assisting customers for their needs.

# To sell, renew and upgrade OSN packages, providing customers with a wide range of product knowledge, packages and programming options to serve their viewing needs.

# Achieve monthly individual targets assigned by Line Manager.

# To follow up on potential customers and aim to up-sell higher packages to existing customers.

# Ensure that customers leave the outlet with sufficient product information and a clear understanding of the subscription journey. Leave no question unanswered

# Demonstrate hardware features and how-to instructions as part of a complete product presentation

# To complete subscription contracts/processes of sale in detail in readiness for processing

# Performs verification on Incoming, In-Process, and Outgoing products.

# Setting quality assurance compliance objectives to achieve the targets.

# Promoting performance improvement and quality assurance programs throughout the organization.

# Monitoring performance by collecting relevant information and preparing statistical reports.

# Ensuring product compliance with international and national legislation and standards.

# Defining quality measures in conjunction with working staff.

#Ensure pricing is correct.

#Coach, train, counsel, recruit and discipline employees.
#Evaluate on-the-job performance of sales team.

#Ensure merchandise ready to be displayed clean.

#Approve contracts with vendors.

#Ensure items are in stock and maintain inventory.

#Organize sales staff schedules.

#Preside over staff meetings.

#Assist sales staff in achieving sales targets.

#Handle customer complaints, questions and issues