Help Desk, Facilities Management
Berkeley Services
Total years of experience :10 years, 7 Months
Worked as the first point of contact for customers seeking Technical assistance over phone, Emails or chat box system.
Coordinates with other teams and ensures satisfactory completion of work.
Ensures that both the quality and the quantity of the jobs are in line with Service Level Agreements.
Ensure that any maintenance during the DLP period is taken care of and closed immediately
1. Greeted and welcome guests promptly in a warm and friendly manner.
2.Adressed guests complaints and requests.
3.Organised more than 100+ events such as Marriages, Birthday parties or Anniversaries .
4.Ensured always Hotel brand standard & SOP'S are consistently implemented.
5.Any other duties related to F&B service assigned by Operation Manager.