SHANKAR GOPI

Highlights:

• Recognized as a Cloud for Customer (C4C) champion in 2019 & 2020 for outstanding performance in opportunity generation,
client visits, and lead conversion.

• Achieved the Top Salesperson Award in 2019, contributing to a 29% growth in invoiced orders.

• Honored with the Territory Race 2018 Award for exceptional sales achievements.

• Delivered a 17% growth both in Orders Received & Orders Invoiced for the service sales business consistently from 2020 -
2023, advancing the spare parts and service sector.

• Mentored four interns on ERP processes, including order processing, invoicing, and logistics, enhancing back-office
operations.

• Successfully negotiated significant Annual Maintenance Contracts across the GCC with major accounts such as Nestle, Dubai
refreshments - Pepsi, Can pack, Fly Dubai, Emirates, Dubai petroleum, Standard carpets, EGA, Dewa, Dubal & Emal, Qatar
Aluminum limited (Qatar), Sohar Aluminum (Oman) & Aluminum Bahrain (Bahrain)

• Facilitated Four interns for back office support on complete process flow related to ERP ( Order processing, Invoicing, 3PL
logistics )

• Successfully negotiated contracts with Large Key accounts & Smelters - EGA (DUBAL & EMAL), QATAR ALUMINIUM LIMITED
(Qatar), SOHAR ALUMINIUM (OMAN), EMIIRATES STEEL, PEPSI, CANPACK, UNILEVER ETC.

Successfully implemented 7 WAVEs with zero escalation and accomplished cost-effective production with increased
efficiency, quality and satisfied customer service
• Played key role in migrating more than 50 US based Accounts to the new system COMPASS and rendered support to EMEA
region for an interim period
• Bagged Mphasis internal appreciation cards from Team Lead for consistently rendering superior quality service
Key Responsibilities:
• Involved in migrating Data Objects like WBS, Contract Master, PO & Financial Balance from Legacy system to COMPASS.
• Represented the department in Account calls & Internal Team meetings for ensuring compliance to organizational business
objectives.
• Assisted field SMEs to validate the data, with uploads, extracts and Post Validation of data for all the Data Objects based on
project plans.
• Rendered support to FSME & Account Teams in effectively navigating the new system. Uploaded the files onto SharePoint
and tracker to ensure process compliance
• Worked on documenting business process by identifying the requirements of clients. Organized training sessions on SAP
related to business processes based on business requirements.

Involved in processing and reconciliation of bank and vendors through MS Access as well as processing vendor/supplier
invoices and ensuring payment in time.
• Maintained updated Vendor and Payment registrar, Vendor master data and calculated TDS. Processed Payment Run
\{Inclusive of IHB payment & Wire transfer\}, Payment proposal, Payment for Advance Customs Agents as per as per conversion
rate.
• Managed recipient of payment as per Rejected Material through applicable transaction including reversal, re-booking & re-
postings, adjusting consignment postings.