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Shankar Nag Machiraju, Support Analyst

Shankar Nag Machiraju

Support Analyst·Al Masraf

United Arab Emirates

Bachelor's degree, Electronics and Communication Engineering

Work experience

Total years of experience: 8 years, 3 months

Support Analyst

October 2018 - October 2018

Al Masraf

United Arab Emirates

October 2018 - October 2018

Collaborated with 50+ software engineers and system architects to provide an
operations perspective, ensuring issues like cost, scalability, maintainability were
considered
• Developed CI/CD roadmap and implementing to the project.
• Implemented continuous delivery system that led to improvement in ship time by
25%.
• Improved 25+ processes for deploying new features and functionality to market by
connecting the pieces to create continuous integreation workflows.
• Designed several highly available and fault­tolerant architecture for cloud migration
Company industry:
Banking
Job role:
Information Technology

Infrastructure Engineer

October 2017 - June 2018

Cathay Pacific Airlines

Saudi Arabia

October 2017 - June 2018

Hybrid Cloud and serverless applications design and implementation, mainly using
AWS
• Container development and orchestration with Kubernetes, Dockers
• Development and operations support in agile environment.
• Build cloud data pipeline
• Supports CI/CD using Spinnaker, Jenkins, AWS Devops
• Linux admin including scripts writing and server trust and certifications installation
• Implemented blue/green deployment model for the applications deployed on AWS
for zero downtime deployments
• Right­size instances to balance performance and cost
Company industry:
Airlines
Job role:
Information Technology

Systems Administrator

November 2016 - September 2017

Abu Dhabi Commercial Bank(

November 2016 - September 2017

End to End Single Point of Contact from Middleware for Core Banking Migration
Project.
• Managed all the dependencies and plugins for Maven in an Artifactory repository.
• Used Jenkins as a CI tool for building and deploying the artifacts and integrated
Jenkins with different plug­ins for setting a build pipeline and performing pre and
post build steps.
• Responsible for the Continuous Delivery pipeline given to all application teams as
they on­board to Jenkins as a part of migration
Company industry:
Banking
Job role:
Information Technology

Administrator

September 2014 - September 2016

Al Etihad Credit Bureau

United Arab Emirates

September 2014 - September 2016

I was primarily playing the role of IT Applications Specialist. A single point of
contact for credit bureau applications/digital channels and FTP related data
management issues.
Company industry:
Public Administration
Job role:
Administration

Software Consultant

December 2010 - December 2011

Citibank(

December 2010 - December 2011

Technical Support and maintenance including effectively supporting all internet,
intranet and extranet applications and web sites. Providing day­to­day support for all
WebLogic / WebSphere and Middleware applications and components, ensuring
timely resolution of problems. Managing the current installation base of WebLogic /
WebSphere, irrespective of hardware platform. Assist with the design proposals for
Middleware applications
Company industry:
Banking
Job role:
Information Technology

Support Specialist

December 2009 - December 2010

IBM India Pvt Ltd

India

December 2009 - December 2010

Supporting a multi­function, multi­platform, multi­tier, mission­critical
J2EE/WebSphere environment.
Company industry:
IT Services
Job role:
Information Technology

Java Developer

August 2007 - December 2009

Infotech Ltd

August 2007 - December 2009

Involved in Requirement gathering from business and get the SRS approvals.
• Understanding the Functional Requirements specified in Business Specification
Documents (BSD).
Company industry:
IT Services
Job role:
Information Technology

Education

State Board of Techincal Education

June 2001

June 2001

Bachelor's degree, Electronics and Communication Engineering

United Arab Emirates

courses: Amazon Web Services Solution Architect ­ Associate Microsoft Certified Azure Fundamentals Certified Kubernetes Administrator HashiCorp Certified Terraform Associate Scrum Fundamentals Certified

Skills

Enterprise Architecture
Expert
Enterprise Architecture
Expert
Middleware
Expert
Middleware
Expert
Windows Azure
Expert
Windows Azure
Expert
AWS
Expert
AWS
Expert
DevOps
Expert
DevOps
Expert
IBM WEBSPHERE
Expert
IBM WEBSPHERE
Expert
MIDDLEWARE
Expert
MIDDLEWARE
Expert
AIX
Expert
AIX
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
EXTRANET
Expert
EXTRANET
Expert
IBM
Expert
IBM
Expert
JBOSS
Expert
JBOSS
Expert
LINUX
Expert
LINUX
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
ORACLE
Expert
ORACLE
Expert
Enterprise Architecture
Expert
Enterprise Architecture
Expert
Middleware
Expert
Middleware
Expert
Windows Azure
Expert
Windows Azure
Expert
AWS
Expert
AWS
Expert
DevOps
Expert
DevOps
Expert