Shannel Soliman

• Provide professional front-desk support by welcoming suppliers, visitors, and clients.
• Manage phone calls, emails, inquiries, and internal communications efficiently and professionally.
• Coordinate business travel arrangements and schedules for overseas staff and management.
• Handle procurement of office supplies, stationery, consumables, and retail items for multiple showrooms
and departments.
• Coordinate logistics operations, dispatch schedules, and delivery tracking for showroom and warehouse
requirements.
• Maintain organized records of requisitions, purchase orders, and administrative documents.
• Coordinate with warehouse teams and drivers to ensure timely dispatch and delivery of requisitions.
• Prepare petty cash reports and assist in tracking supplier deliveries and expenses.
• Support the accounts department with invoice processing and payment coordination.
• Utilize ERP System Dynamic NAV for administrative and procurement operations.

• Delivered excellent customer service while assisting guests with reservations, check-ins, and inquiries.
• Maintained a professional and welcoming environment aligned with hospitality standards.
• Resolved guest concerns promptly to ensure customer satisfaction and positive experiences.
• Managed front desk operations while maintaining accuracy and efficiency.

Responsibilities:
• Coordinate store activities and operations
• Supervise staff and divide responsibilities to ensure performance
• Manage agendas/travel arrangements/appointments etc. for owner
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Create and update records and databases with personnel, financial and other data
• Track stocks of supplies and place orders when necessary
• Assist coworkers whenever necessary
• Conduct Marketing plans/strategies for the business
• Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction
• Building lasting relationships with customers and ensuring they feel supported and valued.

• Handled customer inquiries, complaints, and service requests in a professional manner.
• Managed daily administrative operations including calls, scheduling, and record keeping.
• Supervised staff performance and ensured smooth operational workflow.
• Maintained strong customer relationships through excellent communication and service.