shannnu Hussain

IT- Assistant Manager at IBM

• India - Delhi
• July 2015 to July 2016

-Manage Domain environment
-Manage shared folder and devices through permission
-Mail Clients configuration backup &Troubleshooting (MS Outlook, Lotus Notes)
-Data Backup of all users,
-Local and Network Printer configuration, troubleshooting.
-Internet & LAN configuration, troubleshooting
-Software troubleshooting update and patch installation
-Manage Antivirus (mcAfee)
-Issue H/W, S/W and accessories to users.
-Data Cards configuration and troubleshooting
TECHNICAL SUPPORT SKILLS
-OS installation:- Win XP, Win Server 2003, 2008, Win Vista, Win7, win8.
-Assembling, hardware up gradation troubleshooting,
-Windows maintenance, dual booting, upgrade & update the windows
-MS outlook configuration, Outlook backup & restore and troubleshooting
-Disk Management, partitions
-Printer installation and troubleshooting
-Antivirus update & virus protection
-Scanner configuration & troubleshooting.
-Troubleshooting of hardware and O/S
-Basic Networking, Map drive, Data sharing
-TCP/IP Configuration, Internet Maintenance
-Data Cards configure and troubleshooting
-Remote desktop and Remote assistance
-Wireless Networking, Networking in Domain environment
-Basic Firewall configuration.
-VNC Configuration and team viewer configuration.
-User Profiles Backup and Restore.
-Sharing folder, sharing device & Printer

Tec at ibm

• India - Delhi
• July 2012 to July 2016