Shant Zarikian

• Work and supervised a high performing team in the authorization and Fraud Risk Management Unit, ensuring
efficient handling of daily customer service requests and credit card fraud monitoring.
• Developed and prepared daily performance and monitoring reports, summarizing key metrics and identifying areas
for process improvements.
• Collaborated across departments to resolve customer issues quickly and efficiently, ensuring seamless operations
and enhancing internal communication.
• Streamlined and implemented training programs for new hires, focusing on company procedures, fraud prevention,
and customer service excellence.
• Created and maintained detailed records of customer interactions, including reports and escalations
documentations
• Utilized strong communication and problem solving skills to manage complex customer complaints and service
issues, improving satisfaction levels.