Sharafa Kollathai, Customer Services Administrator

Sharafa Kollathai

Customer Services Administrator

Sharjah Aviation Services

البلد
الإمارات العربية المتحدة - الشارقة
الخبرات
8 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 0 أشهر

Customer Services Administrator في Sharjah Aviation Services
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ أبريل 2017

• new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information.
• human resources records by recording new hires, transfers, terminations, changes in job classifications, increases; tracking vacation, sick, and personal time.
• all the administrative personnel.
• to customer communication regarding software/hardware issues received via phone/email and/or ticketing system. Evaluate nature of the problem; determine the appropriate solution and aid resolve the situation for a user.
• Daily staff attendance report to Line Managers and RPD.
• with RPD on monitoring mandatory training plan for customer services and HALA services department.
• Incidental review discussion to investigate incidents or accidents and complete the required documentation and submit the reports to management.
• and communicate with

Customer Services Agent في Etisalat Telecommunication
  • الإمارات العربية المتحدة
  • فبراير 2014 إلى ديسمبر 2014

• all customer details data from paper form to data base .
• and respond to customer complaints by email and on phone.
• all necessary documents provided by customers.
• Reviews data of errors, missing pages, or missing informations and resolves any discrepancies.

Specialties & Skills

Operation
Data Entry
Admin Assistant
Customer Care
Administration
COMMUNICATIONS
AVIATION
CUSTOMER SERVICE
SORTING
TELECOMMUNICATIONS
BIOGRAPHY
CUSTOMER RELATIONSHIP MANAGEMENT
GO (PROGRAMMING LANGUAGE)
MICROSOFT EXCEL
MICROSOFT POWERPOINT

اللغات

العربية
متمرّس
الهندية
متمرّس
الانجليزية
متمرّس
الفرنسية
متمرّس