Customer Services Administrator
Sharjah Aviation Services
Total years of experience :8 years, 0 Months
• new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information.
• human resources records by recording new hires, transfers, terminations, changes in job classifications, increases; tracking vacation, sick, and personal time.
• all the administrative personnel.
• to customer communication regarding software/hardware issues received via phone/email and/or ticketing system. Evaluate nature of the problem; determine the appropriate solution and aid resolve the situation for a user.
• Daily staff attendance report to Line Managers and RPD.
• with RPD on monitoring mandatory training plan for customer services and HALA services department.
• Incidental review discussion to investigate incidents or accidents and complete the required documentation and submit the reports to management.
• and communicate with
• all customer details data from paper form to data base .
• and respond to customer complaints by email and on phone.
• all necessary documents provided by customers.
• Reviews data of errors, missing pages, or missing informations and resolves any discrepancies.