HICT Officer
Hamad Medical Corporation
Total years of experience :16 years, 5 Months
Role:
• Serving as single point of contact for answering phone calls and responding to e-mails and logging all calls in ITSM tool HP Service Management regarding IT issues and queries
• L1 Support for CIS related issues. Exposure to number of Healthcare applications including PACS
• Accountable for escalating unresolved calls to the Infrastructure Support Team
• Resolving user problems and following up for the status of problems on behalf of the user
• Responsible for handling Cerner Down Time Viewer Software installation & configuration
Accomplishments:
• Played a major in handing vendors such as ICT and Al AAMAL
• Played a key role in implementing Cerner Clinical Software for the HMC. Installed Cerner Devices through successful completion of the project
• Took initiative in imaging the PC with Acronis Software
• Contributed in carrying out configuration & deployment of Cerner Printers
• Delivered support to IT support for training sessions & online exams
•Responsible for administering servers, Windows 2008, Windows 2003, ISA server, MS SQL server 2008.
•Deployed finger print access control for employees.
•Maintaining the ERP package, Microsoft Dynamics GP.
•Configuring DHCP Server, DNS, Active directory and setting up appropriate policies
•Installing the anti Virus server and configuration.
•System set up, Installation, Configuration, Integration and administration (Network, Hardware & Software.)
•System analysis, Planning, Design and implementation of Network, Hardware & Software and Desktop operating systems and server operating systems (Windows based).
•Training, presentation and Reporting of operations.
Application Support for an Enterprise Resource Program, BRIGHT SYSTEMS.
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iiTouchpoint Technologies, Bangalore, India.
iTouchpoint Technologies is a high quality provider of contact center solutions, "iTouchPoint is committed to provide end-to-end high-quality, cost-effective Business Process Solutions to its customers by optimizing its key delivery components - Robust Infrastructure, Best Practices and State-of-the-art Technology & Networks from US.
Engineer India operations Jan 2007-Jan 2009
Remote support for US serrvers. MAintenance of ACD switches.Exposure to RDBMS, MS SQL Server. Used FTP for file transfer. Handled database querying using T-SQL commands. Exposure to database import/export using DTS. Exposure to NOC operations.
•Remote maintenance of ACD switches in US.
•Remote site file transfer using FTP. Reports created using stored procedures are transferred using Pro FTP
•Data import using DTS. Daily data are imported from remote server for processing.
•Execution of invoices. Monthly invoice is executed using stored procedures and VB Applications.
•Support for 20 PC environment.
•Exposure to NOC operations, telecom billing formats.
Bachelor of Technology in Electronics and communication Engineering Cisco Certified Network Associate