SHARAFUDHEEN MAVUMKUNNATH

Installing, configuring, administering, troubleshooting Microsoft windows XP /windows 7 and printers both local and network printers.
Installing and configuring VPN connection on users laptops to connect remote servers
As part of member of Qatar Foundation, supporting in different locations Education City, Villas, QSTP within Qatar foundation.
Performed migration upgrade from Windows XP to Windows 7 at desktop and laptops by pushing the images on SCCM Server.
Provides remote assistance to user using remote desktop connection and team viewer.
Configuring and troubleshooting Microsoft outlook on windows and MAC (entourag) machines.
Have experience in the use of HP service manager in keeping track of user service request, incidents, ticket assignment and closure.

Attending the calls from end users to resolve their technical issue around Desk/Lap tops, Printers, scanners and phones directly or through automated user request ticket rising application ‘ITCC’ from the Intranet.
Online scheduling for teleconference, assisting the users to setup the video conference and preparing the laptops/desktops, N/W switches for the training purpose as per the training requirement.
Installing different kinds of applications software’s for engineering purpose like Aspen Hysis, Oracle 11g, Primavera and MS office Applications remotely by using Dame Ware remote application.
Managing and updating the IT inventory of Ragas, Imaging the windows 7 for the deployment to the users and relocating the PC’s and peripherals to the new RasGas Head Quarters.

Diagnose and fix MS Outlook, Word and Excel problems / inbox /contact and calendar sharing/importing and exporting personal folders in Outlook etc.
Managing DHCP on Server 2003/ Domain Users Creation /configure and monitoring Trend Micro antivirus Server/Configuring the telephone system server.
Creating and configuring the E-mail addresses for the users on the Outside exchange Server and enabling Blackberry service.
Coordinate with vendors and with company personnel to facilitate purchases and Services after Delivery.
Deploying and configuring Alcatel IP phones and installing different phone applications.
Deploying new Desktops, Laptops with Windows 7 64bit or 32bit and MAC Book, I MAC.
Troubleshooting different kinds of printers/scanners/copiers/Fax machines etc.
Maintaining inventory of equipment’s which are used by the company and supplied to users.
Setup the conference and meeting rooms with Polycom / projector /LCD screen.
Perform scheduled virus check, data backup and recovery operations.

Installed and configured more than 250 new desktops, laptops and printers
Backup the User data and Profiles by different methods using hard disk to hard disk, peer to peer network, through domain level network, and windows easy transfer.
Installed and configured windows 7 OS and other user requested software.
Testing and sorting out the pc problem and network issues reported by the users.
Giving the remote IT assistance through windows remote Desktop through VNC viewer.
Installed CitrixClient and configured applications running on CitrixClient.

Answering phone calls at the helpdesk office in the absence of desk agent.
Installation of different bank applications
Troubleshoot hardware and software issue of the PC
Troubleshoot network problem and maintaining smooth network connection.
Diagnose excel, word and outlook problems reported by the user.
Configuring PC and installing needed applications.
Giving IT assistance when in need like PC relocation.
Assess users request for software upgrade and hardware upgrades such as printer, PC, monitor, scanners, mouse, keyboard and RAM.
Provides IT assistance on upgrading PC hardware (memory, hard disk, video card, monitor, key board etc.)
Resolving technical issues surrounding Windows XP.
Diagnose internet connection problems and maintaining the system.
Investigating issues reported by staffs to perform the needed solution.

 Conducted Training in different Programming Language (C, C++, J ava, and VB), Office Packages and Theory Subjects for faculties and students.
 Arranged the cultural /festival and tour programs for students
 Participated in promotions for the firm (Advertisements in visual and print medias)
 Design and coordinate syllabuses for different short term courses.
 Gave the project guidelines to the DCA students.
 Managed daily activities of the centre on the absence of managing director.

 Analysis, Design, and Development of client software using VB6, Access 2000.
 Design and development of various reports using Crystal Report designer.
 Trouble-shooting of the existing Software/ Done Data Entry to the Developed S/W.
 Program testing and coding/ Training & Support to the System Users.