Team Leader
Innovations Group
Total years of experience :10 years, 6 Months
DESIGNATION CHRONOLOGY:
• Feb 2016 - Present: Team Leader
• Dec 2013 - Jan 2016: Senior Business Development Executive
KEY RESPONSIBILITIES AS TEAM LEADER:
Team Performance Management:
• Provide leadership to a team of 12-15 professionals, allocate day-to-day tasks to individuals and conduct follow-ups to ensure timely completion of work.
• Ascertain that the staff is motivated to work to the best of their abilities, in order to achieve consistently high performance.
• Develop and deploy efficient mechanisms to monitor staff performance, and measure the same in line with the defined targets.
• Generate daily MIS reports to measure team performance, identify scope for improvement and communicate corrective actions to the team.
Sales Operations Management:
• Schedule and conduct weekly and monthly sales planning meetings with all team members to discuss and strategize departmental objectives.
• Promote optimum development of NTB client base through references, networking and product marketing techniques.
• Provide impetus to the short, mid and long-term growth of the business through fresh client acquisitions and tie-ups for bulk sourcing.
• Conduct training sessions for the team to facilitate knowledge transfer about various concepts of customer service, client retention, compliance with banking norms etc.
KEY RESPONSIBILITIES AS SENIOR BUSINESS DEVELOPMENT EXECUTIVE:
• Ensured consistent delivery of sales targets defined by the senior leadership team, through the introduction of innovative lead generation and conversion techniques.
• Provided necessary support to enable corporate tie-ups like payroll acquisition, company listing etc, with a view to increase sales opportunities.
• Collaborated with various external agencies for marketing events like Kiosks, exhibitions etc, and organized product presentations for employees in various companies.
• Conducted ongoing market research, developed market intelligence and accordingly strategized portfolio optimization plans.
• Evaluated customer requirements, understood their long-term objectives and enabled cross-selling by forwarding leads to relevant channels.
• Ascertained complete compliance with the policies and procedures defined by the bank, while ensuring bank and customer assets’ security.
• Schedule appointments and meet new clients on a day-to-day basis in order to onboard them as customers and provide them with optimum customer service.
• Ensured best-in-class support for the resolution of miscommunications, customer complaints etc, with an efficient and courteous approach.
