Business Development & Operation Executive
Saadi Saad Al Harbi & Partners Company
Total years of experience :16 years, 8 Months
• Planning and achieving monthly sales target and developing numbers of new client gradually (Year 2020 -17 new Clients).
• Composing market research in both online & field for collecting leads, contacts and converting them into sales.
• Study and identifying ultimate customer requirements and approaching them with well-prepared quotes.
• Sending business proposal, responding all enquiries and following for their appointment schedule for finalizing orders.
• Getting appointments, setting up meetings, visiting their premises and delivering presentations are my primary duties.
• Negotiating payment terms, finalizing price and discussing major terms & conditions prior to business contract agreement.
• Verifying credit application, commercial registration & VAT certificate from customers to make sure that all management compliance is covered.
• Inspecting customers company financial background, eligibility, caliber before vendor registration.
• Liaising with our operation team, logistics, accounts & clearance department to ensure our client needs are fulfilled effectively.
• Following with customer payments, surrendering collection to accounts and monitoring refund transactions follow up.
• Reporting to management on regular intervals about delivery performance, sales plan, work on hand & other requirements.
• Monitoring sales progress, learning new products applications & resolving areas of concern as raised by customers.
• Maintaining existing customers by sending compliments, inviting them for company parties and for new products launch etc.
• Getting customer feedbacks, conducting customer satisfaction surveys and evaluating reviews to ensure clients are satisfied.
• Spearheading wide range of operations including logistics, warehousing, transportation, shipping, procurement, Inventory, material costing, import & export.
• Coordinating the work flow of receiving, storing, picking, slotting, packing, dispatch, loading & unloading process.
• Allocating storage slot for new arrivals, maintaining quality of ex-stocks, dispatching orders in progress;
• Analytical procurement planning for fast moving items by comparing their monthly sales average with current stock, goods under production and also calculating lead time, sailing duration to achieve both B2B and B2C sales targets.
• Receiving import clearing documents and examine discrepancy in values, quantity, supplier details, shipping marks in commercial invoice, packing list, certificate of origin, SASO certificate’s before customs declaration submission.
• Prepared schedule & arranged transportation; receiving import container (FIFO) from port, supervising unloading process, verified quantity and quality of goods, posting stock in ERP, making MGRN & GRN to finalize material costing.
• Monitoring inventory control through cyclical stock counts to main stock integrity and advising for reconciliation;
• Prepared export documents, chamber attestation works, enquiring freight quotes for FCL, LCL, break bulk, booked containers, supervising loading process, port inspection clearance, coordinate with freight forwarders and load port agent for bill of ladings, sending original documents to consignee for clearance through couriers.
• Monitor customs declaration, samples for customs lab test, duty payments, duty exemption, indemnity letters, Inco terms, HS codes, ETD & ETA, vessel tracking, terms in letter of credits and their amendments as payment proof before submitting to customs.
• Preparing delivery documents of packing list, delivery note, sales invoice after confirming customer for delivery.
• Generating warehouse key performance indicators (KPI) reports to find cost evaluation, operation expenses, Inventory turnover, rate of returns, order picking accuracy and supporting staffs performance.
• Liaising & negotiating with freight forwarders, shipping liner, transporter, customs brokers, customers and suppliers.
• Identifying and solving issues in causes for returns, damage, late deliveries, inaccurate product description, wrong item shipped;
• Organizing a joint survey with insurance team and shipping lines for the damaged items received in import shipment.
• Scheduling effective work shift planning and coordinate with team for successful implementation;
• Reporting regularly and summarizing updated reports to logistics manager and country head; discussing on inbound shipments arrivals, delivery plans, source requirements, training programs, replacements etc.
• Periodically inspecting the safety systems, ramp equipment and scheduling maintenance works on regular intervals.
• Organized exhibition stall to support sales and receiving corporate gifts, catalogues and forwarding to customers.
• Prepared online bill of entry for all import consignment receiving in Jebel Ali free zone.
• Submitting customs declaration and duty payments through E-Mirsal System (online).
• Receiving commercial documents (CI, PL, and BL.COO) and verifying for value & quantity discrepancies.
• Paid custom duty, port storage charges, containers free time extension charges, E-gate charges and bill of entry charges through online transactions and preparing documentation of printed receipts for future records.
• Booked containers & chartering space for break bulk, negotiating and finalizing freight rates with shipping line, tracking vessel, paper works for port lab test, following up in receiving and returning containers to port.
• Followed up with ETD & ETA, Cargo arrival notice, freight payments, delivery order collection, verifying Imports documents, documents collection from bank, following containers detentions and consignment demurrage etc.
• Prepared packing list, delivery note, invoices, local purchase order, transportation contracts and pro forma invoices.
• Maintained stock availability report, delivered goods & returns, accidental reports, procurement and utilization records.
• Prepared Quotation, responded to all customer mail enquiries & calls, send price schedule and pro-forma invoices;
• Followed quotations to get new orders, solving customers complaints after sale service;
• Maintained existing customers account, developed new business & built strong relationship by identifying their needs;
• Motivated sales team by providing some leads to find new customers & following with payment outstanding;
• Reporting to sales manager, prepared sales reports prior to sales meeting & Supports in closing month end sales.
• Supported sales team in achieving their targets by providing product availability, price and on time delivery follow up
• Receiving, storing, MGRN & GRN receipts for received raw materials and posting inventory in ERP.
• Arranged transportation for shipping advice received from sales department with finance department approval.
• Online custom declaration, organizing export documents, arranging transportation and border duty payments;
• Releasing materials to production based on material request FIFO, LIFO & receiving finished goods in store;
• Prepared packing list, delivery note and contacting customers & coordinate deliveries;
• Prepared quotation, responded to all customer mail inquiries& calls, send price schedule and pro-forma invoices;
• Followed quotations to get new orders, solving customers complaints after sale service;
• Maintained existing customers account, developed new business built strong relationship by identifying their needs;
• Motivated sales team by providing some leads to find new customers & following with payment outstanding;
• Reporting to sales manager, prepared sales reports prior to sales meeting& Supports in closing month end sales.
Key Accomplishments:
•Prepared delivery schedule on priority basis for couriers and allotting their delivery area;
•Monitored deliveries with couriers, responding to customer complaints and convening them by providing solution;
•Reporting to operation head, team supervisor about target plans and execution workout;
•Reasoned out, analysis and implement plans to achieve the monthly delivery target.
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