shareef bawalseh

Consumer Insights Manager at Nielsen for Consultancies

• My current job since January 2015

Provide consumer insights Research solutions to client based on their business needs / opportunities by developing strategic initiatives
Act as a consultant for clients to provide research, solutions hence recommendation to grow and support their business
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
Identify and recommend enhanced and new services that answer clients' business needs
Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Ensure staff are trained to handle client requirements
Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
Maintain an accurate and up-to-date knowledge on research techniques and applications
Manage data quality issues by overseeing data inquiry process
Provide support, recognition and feedback to assist employees to achieve their performance standards
Act as coach, guide and mentor to employees