SR CHANNEL SALES ACCOUNT MANAGER
REDINGTON GULF
Total years of experience :16 years, 1 Months
• Responsible for achieving annual sales & margin target and cross-selling trend systems & services
• Identifying new customers for revenue generation
• Developing & implementing account plans for each key account and managing & updating sales funnel
• Assisting key account sales leader and supporting in formulating key account strategies
• Ensuring succession planning for key accounts and engaging with district & national sales teams
• Ascertaining compliance with company’s procedures & policies
•Responsible for Channel Sales, Reports to: Category Head •Identify potential customer and persuade opportunity until customer signs up and start producing booking, including customer trainings •Advice customers on product options, confirm product availability/pricing, enter complex orders into system.
•Contact existing registered customers in person to promote the brands conducting training and obtaining feedback
•Provide support to partners product requirements, Promotions etc with assistance of sales support, marketing and pricing and sourcing departments
•Maintain awareness of changed products and policies ensuring agents that are kept up to date with these
•Maintain and report knowledge of competitor activities and systems
•Escalate customer service, finance and technology issues with partners
•Accurately follow up the orders through their cycle till delivery (logistics- credit until delivery to customers)
•Communicate with product managers in order to facilitate customer-specific pricing.
•Responsible for maintaining the data integrity of the dedicated Accounts as well accuracy and clarity of data entered in the system
•Develops and maintains influential relationships with resellers in an effort to produce and maintain a collaborative relationship
•Meets monthly targets that are agreed on with and set by the Sales Manager
•Reports on sales results.
• Demonstrate about Toshiba products to the walk-in customers at Toshiba store or major retail store (C4r, Jumbo, and Jacky’s, Plug-in, etc).
• Probing the requirements & healthy conversation with the customers for the purchase of Toshiba laptops, net books and hard drives.
• Solving technical issues of windows and hardware related faults for the laptops and hard drive purchased from the store.
• To perform installation, setup, configuration, migration, upgrading and maintenance of Laptop, OS, software and related peripherals.
• Troubleshooting windows error, formatting of laptop and antivirus and internet security.
• Preparing daily stock and sales details forwarding it to Account manger of Al-Futtaim and Toshiba Gulf.
• Taking care of sales promotional activities.
• Forwarding customer feedback to Toshiba gulf an Al-Futtaim.