Premier Relationship Manager
Hsbc - United Arab Emirates
Total years of experience :9 years, 9 Months
Complete KYC of client periodically
Daily on call assistance for everyday banking services to the Premier clients
Daily email assistance to Premier clients
Resolving any queries or complaints raised by clients related to banking services
Taking client feedback regarding services
Preparing Premier account closures and account openings
Taking client queries pro actively and connecting with concerned departments
Providing reports to management on completion of projects and other client services related Customer Due Diligence
Responding to compliance time bound queries regarding customer information to process payments smoothly
Preparing telegraphic transfers and sending for processing
Providing exchange rates to Premier clients for transfers
Arranging for Premier bank cards and tools issuance and delivery on client request
Banking operations
Handling all cash related transactions and operations
Front office and telephone operations
Receiving visitors and guiding them towards the respective departments
Handling incoming and outgoing calls and faxes
Handling daily filing of various departments
Maintaining registers (call registers, employee registers and visitors registers etc.)
Conducting internet searches on request
Coordinating and communicating with different employees of different backgrounds, nationalities and management levels within the company in order to accomplish different tasks
Data entry
teller | rak bank | 2014-present
Pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
Help the back office team in clearing cheques before the cut off time
Prepare the end of day reports
Balance the cash and make sure that all the cash denominations are accurate.
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