Key Account
Ali abdulwahab almutawa
مجموع سنوات الخبرة :15 years, 1 أشهر
Managing key accounts and achieving KPI’s.
•Train store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
•Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
•Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
•Promote sales by demonstrating merchandise and products to customers.
•Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
•Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
•Maintain a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
•Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand.
•Prepare reports by collecting, analyzing, and summarizing information.
•Maintain quality service by establishing and enforcing organization standards.
•Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
•Contribute to team effort by accomplishing related results as needed.
Deal with mega government client projects to be able to satisfy their needs and to avoid any mistakes by the company. Increase awareness of the company. Market environmental safety issues to factories, government projects and clinics. Supervise exhibitions set out by other clients and/or have a specified strategy for marketing environmental equipment to top government sectors.
April 2011- Present Othmans Central Market
Branch Manager
• Responsible for staff as a whole
• Responsible of Sales
• Responsible with customer care
• Increase sales
• Control the accounts
• Public Relations
-Promote new fares
-Increase sales
-Advertisement
-Produce new package deals
-Human Resource
May 2009 - March 2010 Jazeera Airways Kuwait
Ticketing Sales Agent
• Responsible for dealing with customers on day to day basis.
• Issuing or modifying tickets to the available destinations with the exact prices given.
• Dealing with problems with angry or impatient customers.
• Responsible for any mistakes done by the agents within the office working in.
• Increase sales by convincing the customers and looking for the best offers regarding flights on different days or better opportunities in case of packages which includes hotel rates with ticket.
2007-2009 University of Tasmania Australia Major: Marketing • Graduated with GPA 3.46
2003-2006 New English School Kuwait IGCSE and AS Level Qualifications * IGCSE: Maths, English, Business Studies, I.T, History. * AS Level: Business Studies, History and I.T
1999-2003 British School Of Kuwait Kuwait