Sales & Marketing Executive
SAUDI ELECTRONIC TRADING COMPANY (SETRA)
Total years of experience :14 years, 10 Months
Preparing Technical submittals for projects and support if required in team members technical submittals.
Contact vendor and manufacturer and follow up on requested quotes and designs.
Fully responsible on Bill of quantity and proposals prepared.
Preparing quotations, invoices, sales orders and RFQ.
Dealing with customer enquiries face to face, over the phone or via email.
Conduct market research to identify selling possibilities and evaluate customer needs.
Set up meetings with potential clients and listen to their wishes and concerns.
Prepare and deliver appropriate presentations on products/ services.
Negotiate/close deals and handle complaints or objections.
Design and prepare bill of quantities for comprehensive Low Current & Security Systems
for residential business, commercial & industrial clients, etc. Provide customers with
quotations.
Provide expert level technical design and assistance to sales team/presales team in the
field of Low Current & Security Systems.
Contribute to Requests for Pricing (RFP’s) and Requests for Information (RFI’s)
responses.
Build, maintain and enhance customer relationships as applicable.
Ensure complete customer satisfaction which should result from proficient design and
honest commitment.
Visit potential customers for new business.
Provide customers with quotations.
Dealing with customer enquiries face to face, over the phone or via email.
Contacting prospective customers and discussing their requirements.
Identify new markets and business opportunities.
Demonstrating/presenting products.
Attending trade exhibitions, conferences and meetings.
Reviewing sales performance.
Represented the company at trade fairs and exhibitions.
Researching the market for related products.
Regularly liaised with our suppliers to ensure the progress of existing orders.
Involved in the recording and administration of sales by forwarding reports and copies to
the sales office.
Assist the Sales Manager in revising and implementing the sales strategies plans.
Assist the Sales Manager in generating sales opportunities by identifying appropriate
business targets.
Assist the Sales Manager in providing a professional and excellent level of customer
service with existing and new customers.
Implemented new ideas for material management.
Handle customer issues, resolution and communicate escalated issues to the Sales
Manager.
Reporting business trends and area performance to the Sales Manager.
Supervise and assist in daily warehouse and shipping areas including: Filling and shipping
customer orders, satisfying internal shipping requirements (technical service, vendors,
etc.).
Ensuring accuracy of shipments and supporting documentation, receiving incoming
material and routing to appropriate area or personnel, filling work orders from
production, packaging assemblies and receiving into finished goods, ensuring inventory
transactions are accurately logged and overseeing cycle counts and reconciliation
activities.
Establishing or adjusting work procedures to meet warehouse demands.
Continuously improve warehouse operations through the use of lean enterprise practices.
Conferring with other supervisors to coordinate activities of individual departments and
serving internal customers.
Generate special sample, catalog, follow up and general business letters.
Confirm and input orders include interacting with client and vendors as needed to finalize
the order.
Interact with vendors to discuss sample requests, shipping, vendor errors and other
pertinent issues.
Investigate order discrepancies with vendors and other customer satisfaction issues to
assist Sales team employees in resolution.
Provide sales and product expertise for overflow and bounced calls from Sales Team
where immediate assistance is required and the Sales Team is not immediately available,
offering a seamless transition to the sales process whenever possible.
Provides support and assistance to fellow team members/departments, as needed, in
order to meet company/team goals including but not limited to assisting with incoming
queue calls.
Complete any order assigned by the Sales Manager including but not limited to weekly
and monthly reports, data entry, prospect mailings and any other sales support functions
that may arise, as staffing requirements and business evolution dictate.
Preparing all type of Sales report date wise & title wise on weekly basis & monthly basis.
Preparing the inventory reports against sale.
Preparing the stock merge file for all warehouses.
Preparing all type of catalogue as per requirement for sale.
Checked with credit department concerning credit status of customer when rush orders
are received.
Maintained files of active orders and posted activities such as change notices, scheduling
changes, partial shipments, and credit changes.
Prepared paperwork (original purchase order, copies of invoice, and return goods memo)
to be given to accounting department for credit or debit to be issued.
Analyzing the sales data & extract the best-selling titles.
Preparing indent report for best-selling titles on the basis of sale.
Analyzing the cumulative sale between last year & this year month wise.
Performed administrative functions for Sales Manager and the sales team.
Coordinated and managed multiple projects and priorities.
Maintained detailed, accurate and up-to-date client files.
Coordinated the scheduling of trade shows and trade organization meetings.
Performed follow-up meetings with clients as part of the sales feedback team.