Manager Customer helpdesk & CRM – Service Planning Department
canon
Total years of experience :11 years, 6 Months
Serves customer by planning and implementing call Centre strategies and operations, improving system and processes of call Centre.
Responsible for post warranty revenue through extended warranty care packs for printers & cameras.
Responsible for proactively developing and enhancing the quality of service provided to Ricoh’s internal and external customers.
Give feedback and (remote) support to there assign team and based on service reporting and observations made in the field, coach engineers individually about their performance both technically and with respect to customer handling.
Inventory planning & supply chain management for Dealer locations.
Examination Institute % Marks Specialization Three Year Diploma in Electronics Telecommunications Engineering Year - 1993 Institute of Engineering & Rural Technology, Allahabad UP 71% Computer Applications Academia Intermediate from U.P board with 54% - 1988