Office Manager
Al Zaher General Facilities Supply LLC
Total years of experience :9 years, 11 Months
August 2005-present Al Zaher General Facilities Supply LLC
Hotel Supplies Company
Dubai-United Arab Emirates
Office Manager
* Supervising and monitoring the work of secretarial, clerical and administrative staff
* Implementing and maintaining procedures/office administrative systems
* Delegating tasks to junior employees
* Dealing with customer and supplier correspondence, complaints and queries
* Preparing letters, presentations, reports and submitting to the Managing Director and Sales Director
* Approving sales quotations, sales order, purchase order and sample requests
* Responsible in controlling and maintaining the RightERP program in terms of entering new items and opening customer account
* Ensuring customer/client satisfaction in terms of product quality control and delivery
* Meeting potential clients in the hospitality industry, offering them the best products and services according to their requirements
* Responsible in marketing activities such as website, online promotions, exhibitions, social media and print advertising
* Handling human resources duties, recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates
Other responsibilities
Purchasing
* Identifying potential suppliers, visiting existing suppliers, building and maintaining good relationships with them
* Sourcing, selecting and negotiating for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.
* Dealing directly with international and local suppliers and manufacturers in Italy, China, Spain, Germany, Belgium, Netherlands, Poland
* Execution and monitoring of all regular purchasing duties specifically customer purchase orders
* Purchase and issue order in accordance to specification
* Ensuring item stocks are available at all times
* Assisting in receiving goods from suppliers when required and implement product quality assurance
Logistics
* Responsible in import and export shipments
* Comparing and confirming freight rates air, land and courier
* Prepare Export / Import related shipping documentation, maintain records and coordinate for product shipment
* Lead communications within the Shipping/Receiving area.
* Coordinate with shipping lines & freight forwarders
* Coordinate with factories/suppliers in order to know the shipping schedule / changes in schedule / route.
* Review open customer orders, coordinate with warehouse for smooth operation to efficiently meet the customers' delivery schedule and satisfy the requested delivery dates.
Executive Secretary (2005-2010)
* Acting as a personal assistant to the Managing Director
* Arranging comprehensive diary management, including internal and external meetings, formal and informal engagements and keeping up to date with all new activities
* Preparing meeting requirements, taking minutes and following up on actions
* Arrange travel and accommodation, booking flights, hotels, transfers, organizing foreign currency and arrange appointments with business partners locally and internationally
* Manage telephone calls, follow-ups and schedules appointments in coordination with the office management
* Receiving Inquiries and Preparing Sales Quotations
* Organize files and maintain confidentiality of documents
* Preparing business correspondences
* Telemarketing (Hospitality & Catering Industry)
June 2004-July 2005
Call Center Agent Cyber City Teleservices Ltd.
Clark Special Economic Zone
Pampanga Philippines
Sales Representative/Customer Service Representative
* Order taking from customers from United States of America
* Selling/Marketing
* Lead generation-gathering pertinent information to customers
* Handling responses to an advertising campaign
* Complete all testing on client product information and maintain knowledge of all updated product information
* Handle customer inquiries and complains and provide quality customer service
* Meet quality requirements as defined by the company and its clients
Tertiary Bachelor of Science in Business Administration Major in Marketing Angeles University Foundation Angeles City Pampanga Philippines