Sharlaine DMello, Administration Executive

Sharlaine DMello

Administration Executive

Index Holding

Lieu
Émirats Arabes Unis - Sharjah
Éducation
Baccalauréat, Marketing
Expérience
6 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :6 years, 10 Mois

Administration Executive à Index Holding
  • Émirats Arabes Unis - Dubaï
  • septembre 2011 à mai 2012

• Front office executive for Index Healthcare Management and sister entity Studio Altieri. Fielding all project related enquires to concerned department.
• Preparing Tender Bid Information and communication for projects.
• Routine Administrative tasks such as:
o Visa Processing for staff.
o Salary Provision to staff and maintenance of Petty cash
o Filing.
o Communication (Verbal and written)
• Worked in Index Holding events such as the International Health Federation
and the Arab Children Health Congress.

Customer Relations Officer à Nakheel
  • Émirats Arabes Unis - Dubaï
  • août 2005 à décembre 2010

• Attending to Clients through personal interaction, by telephone or through E-mail and fielding all their property enquiries.
• Offering the clients alternative options to swap or consolidate to other company products.
• Negotiating with the clients to purchase higher end properties.
• Going on site with clients to explain new properties.
• Handle and resolve customer complaints.
• Acting as the Coordinator between the Legal Department and the Customer in order to obtain answers with regards to Legal clauses in the Clients’ Sales and Purchase Agreement.
• Manage Office administration
• Display Time flexibility towards shifts as per work flow requirements.

Customer Relations Officer à Nakheel
  • Émirats Arabes Unis - Dubaï
  • juillet 2005 à décembre 2010

Job Responsibilities:
• Attending to Clients through personal interaction, by telephone or through E-mail and fielding all their property enquiries.
• Offering the clients alternative options to swap or consolidate to other company products.
• Negotiating with the clients to purchase higher end properties.
• Going on site with clients to explain new properties.
• Handle and resolve customer complaints.
• Acting as the Coordinator between the Legal Department and the Customer in order to obtain answers with regards to Legal clauses in the Clients’ Sales and Purchase Agreement.
• Manage Office administration
• Display Time flexibility towards shifts as per work flow requirements.

Customer Service Representative à cupola teleservices (cts)
  • Émirats Arabes Unis - Dubaï
  • mars 2005 à juillet 2005

• Outsourced by Cupola to Nakheel, fulfilled same Customer Service Representative responsibilities as outlined above. Recruited by Nakheel in August 2005)

Marketing Representative cum Secretary à Somji and Co
  • Émirats Arabes Unis - Dubaï
  • juillet 2004 à septembre 2004

•Tele Marketing (Presentation of information to current clients and adding new Clients to the database.
• Taking over the task of a ‘Personal Assistant’ in absence of concerned person.

Éducation

Baccalauréat, Marketing
  • à Champlain College
  • avril 2004

Received the Deans Letter Twice for achieving a high GPA

Specialties & Skills

Multitasking
Writing
Proofreading
Front Office

Langues

Anglais
Expert
Hindi
Moyen

Formation et Diplômes

Self Motivation and Achieving Goals (Certificat)
Date de la formation:
January 2012
Valide jusqu'à:
January 2012
Ms. Office, Typing (Certificat)
Date de la formation:
May 2001
Valide jusqu'à:
July 2001
Decision Making and Time Management (Certificat)
Date de la formation:
January 2012
Valide jusqu'à:
January 2012
Fundamentals of Communication (Certificat)
Date de la formation:
August 2007
Valide jusqu'à:
August 2007
Delivering Customer Excellence (Certificat)
Date de la formation:
May 2007
Valide jusqu'à:
May 2007