Sharlaine DMello, Administration Executive

Sharlaine DMello

Administration Executive

Index Holding

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Marketing
Experience
6 years, 10 Months

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Work Experience

Total years of experience :6 years, 10 Months

Administration Executive at Index Holding
  • United Arab Emirates - Dubai
  • September 2011 to May 2012

• Front office executive for Index Healthcare Management and sister entity Studio Altieri. Fielding all project related enquires to concerned department.
• Preparing Tender Bid Information and communication for projects.
• Routine Administrative tasks such as:
o Visa Processing for staff.
o Salary Provision to staff and maintenance of Petty cash
o Filing.
o Communication (Verbal and written)
• Worked in Index Holding events such as the International Health Federation
and the Arab Children Health Congress.

Customer Relations Officer at Nakheel
  • United Arab Emirates - Dubai
  • August 2005 to December 2010

• Attending to Clients through personal interaction, by telephone or through E-mail and fielding all their property enquiries.
• Offering the clients alternative options to swap or consolidate to other company products.
• Negotiating with the clients to purchase higher end properties.
• Going on site with clients to explain new properties.
• Handle and resolve customer complaints.
• Acting as the Coordinator between the Legal Department and the Customer in order to obtain answers with regards to Legal clauses in the Clients’ Sales and Purchase Agreement.
• Manage Office administration
• Display Time flexibility towards shifts as per work flow requirements.

Customer Relations Officer at Nakheel
  • United Arab Emirates - Dubai
  • July 2005 to December 2010

Job Responsibilities:
• Attending to Clients through personal interaction, by telephone or through E-mail and fielding all their property enquiries.
• Offering the clients alternative options to swap or consolidate to other company products.
• Negotiating with the clients to purchase higher end properties.
• Going on site with clients to explain new properties.
• Handle and resolve customer complaints.
• Acting as the Coordinator between the Legal Department and the Customer in order to obtain answers with regards to Legal clauses in the Clients’ Sales and Purchase Agreement.
• Manage Office administration
• Display Time flexibility towards shifts as per work flow requirements.

Customer Service Representative at cupola teleservices (cts)
  • United Arab Emirates - Dubai
  • March 2005 to July 2005

• Outsourced by Cupola to Nakheel, fulfilled same Customer Service Representative responsibilities as outlined above. Recruited by Nakheel in August 2005)

Marketing Representative cum Secretary at Somji and Co
  • United Arab Emirates - Dubai
  • July 2004 to September 2004

•Tele Marketing (Presentation of information to current clients and adding new Clients to the database.
• Taking over the task of a ‘Personal Assistant’ in absence of concerned person.

Education

Bachelor's degree, Marketing
  • at Champlain College
  • April 2004

Received the Deans Letter Twice for achieving a high GPA

Specialties & Skills

Multitasking
Writing
Proofreading
Front Office

Languages

English
Expert
Hindi
Intermediate

Training and Certifications

Self Motivation and Achieving Goals (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012
Ms. Office, Typing (Certificate)
Date Attended:
May 2001
Valid Until:
July 2001
Decision Making and Time Management (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012
Fundamentals of Communication (Certificate)
Date Attended:
August 2007
Valid Until:
August 2007
Delivering Customer Excellence (Certificate)
Date Attended:
May 2007
Valid Until:
May 2007