Sharlyn Castro, Operations Administrator

Sharlyn Castro

Operations Administrator

Shell

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Business Administration
Experience
6 years, 9 Months

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Work Experience

Total years of experience :6 years, 9 Months

Operations Administrator at Shell
  • United Arab Emirates - Dubai
  • November 2016 to July 2022

Administrator and document controller supporting the operations manager & department with their administrative requirements, coordinating the daily distribution operations of each business on-site & outside loading points including the planning and logistics. Support & coordinate with business stakeholders & customer operations to attain operations efficiency on a daily basis & analyze the market demand of B2B & B2C clients. Ensure that the end of the day reports is up-to-date and recorded.

Executive Administrative Assistant at GEMS Education
  • United Arab Emirates - Dubai
  • July 2016 to September 2016

Performs general clerical administrative and clerical support directly to the line manager, prepare and pull-out reports regarding enrolment numbers, enquiry comments, re-enrolments, and transfer certificates. Coordinates with GEMS front of house staff, enrolment team to update the enrolment numbers and the open seats in each GEMS school.

Executive Administrative Assistant at Mediclinic Middle East
  • United Arab Emirates - Dubai
  • April 2016 to July 2016

Performs general and clerical support directly to the line manager by creating and modifying various documents using office 365 applications. Coordinate & schedule meetings/appointments for the line manager & close communication and coordination with the head nurses and clinical managers to collate the monthly KPI reports.

Customer Service Agent at GEMS Education
  • United Arab Emirates - Dubai
  • June 2015 to September 2015

Providing information to prospective customers about the schools (curriculum, admission process, tours and admission structure) through inbound calls and walk-ins.

Internship at IBM Middle East FZ-LLC
  • United Arab Emirates
  • August 2014 to September 2014

HR internship to assist the HR team in an internal project to allocate the data management and analysis of the employee’s annual leave entitlement and balances and report the data to the finance department.

Education

Bachelor's degree, Business Administration
  • at Heriot –Watt University Dubai
  • November 2015

Campus Dubai International Academic

Specialties & Skills

Plant Operations
SAP R/3
Microsoft Word
Administration
Customer Service
MICROSOFT EXCEL
MICROSOFT OFFICE
MICROSOFT POWERPOINT
ARTICULATE
BALANCE
HUMAN RESOURCES
LANGUAGES

Languages

English
Expert

Training and Certifications

Light Vehicle Defensive Driving (Training)
Training Institute:
Mix Telematics Mobile Information Exchange
Date Attended:
December 2016
Duration:
8 hours
Trakhees Accreditation Program (Training)
Training Institute:
Trakhees
Date Attended:
November 2018
Duration:
5 hours

Hobbies

  • Mobile/Online Games
  • Volleyball
    Varsity Captain during High-School Mythical 5 awardee in during inter-school league MVP awardee in school foundation/sportsfest week