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Sharmi Angel, UPGRADE CONSULTANT

Sharmi Angel

UPGRADE CONSULTANT·ITSS

India

Bachelor's degree, Engineering

Work experience

Total years of experience: 4 years, 11 months

UPGRADE CONSULTANT

January 2025 - July 2026

ITSS

Addis Ababa, Ethiopia

January 2025 - July 2026

• Led end-to-end upgrade project for client (Development Bank of Ethiopia,
Ethiopia) using various Temenos software products, ensuring on-time
delivery and minimal disruptions to business operations.
• Provided Onsite support during Go-Live for Development Bank of Ethiopia,
Ethiopia during upgrade Go-Live.
• Provided expert guidance to client teams during software installation,
configuration, testing, and user training phases.
• Expertised in Jboss configurations.
• Successfully resolved technical challenges and issues arising during
upgrades, maintaining open communication channels with clients.
• Collaborated closely with clients to assess their specific upgrade
requirements, business processes, and technical infrastructure.
• Conducted thorough system analysis and data migration, DSF strategies
to ensure accurate transfer of critical data during upgrades.
• Guiding clients through the process of updating their software to the latest
versions, ensuring compatibility, and minimizing disruptions.
• Built and maintained strong client relationships, resulting in repeat
business and referrals.

Company industry:
IT Services

TECHNICAL CONSULTANT

November 2024 - January 2025

ITSS

Chennai, India Remote

November 2024 - January 2025

• L3 JAVA Code conversion for BOG Bank for Technical upgrade from R20
TAFC to R24 TAFJ.
• Technical module expert for client (BOG Bank, Ghana) specializing in the
design, jbase development, and implementation of T24 Technical modules
like TPH and core modules.
• Working as a Upgrade consultant for DBE Bank (Development bank of
Ethiopia) from R18 TAFJ to R23 TAFJ.
• Implement code changes and new products using confidential proprietary
language (T24 Basic) to modify T24 to be able to market the product to
Ghana Banks

Company industry:
IT Services

FUNCTIONAL MODULE EXPERT

January 2024 - January 2024

ITSS

Chennai, India Remote

January 2024 - January 2024

• Results-driven Functional module expert for client (CRDB Bank, Tanzania)
specializing in the design, development, and implementation of T24
function modules.
• Proven track record of optimizing business processes through custom
function modules, enhancing system functionality, and ensuring seamless
integration across multiple T24 Core Banking modules.
• Expertise in analysing business requirements, customizing functional
modules, and providing end-to-end support for various banking modules,
including Accounts and Lending.
• Adept at delivering system enhancements, process improvements, and
ensuring seamless T24 operations for both retail and corporate banking
environments.
• Support & Training: End-user Training, UAT, Post-Go-Live Support.
• Analyse business requirements and design functional solutions to enhance
banking processes, ensuring alignment with client needs.
• Oversee system configuration, end-to-end testing, and go-live activities for
new implementations.
• Work closely with technical teams to optimize system performance,
resolve technical issues, and ensure seamless integration with 3rd party
systems.
• Provide post-implementation support, user training, and troubleshooting
for functional modules.
• Collaborate with stakeholders to document project progress and maintain
system documentation.
• Assisted in the creation of UAT test cases and facilitated successful user
acceptance testing.

Company industry:
IT Services

UPGRADE CONSULTANT

January 2023 - January 2024

ITSS

Chennai, India Remote

January 2023 - January 2024

• Led end-to-end upgrade project for client (CITADELE BANKA, Latvia Riga)
using various Temenos software products, ensuring on-time delivery and
minimal disruptions to business operations.
• Provided expert guidance to client teams during software installation,
configuration, testing, and user training phases.
• Successfully resolved technical challenges and issues arising during
upgrades, maintaining open communication channels with clients.
• Collaborated closely with clients to assess their specific upgrade
requirements, business processes, and technical infrastructure.
• Conducted thorough system analysis and data migration strategies to
ensure accurate transfer of critical data during upgrades.
• Guiding clients through the process of updating their software to the latest
versions, ensuring compatibility, and minimizing disruptions.
• Built and maintained strong client relationships, resulting in repeat
business and referrals.

Company industry:
IT Services

SENIOR SOFTWARE ENGINEER

December 2018 - December 2020

Capgemini

Chennai, India Remote

December 2018 - December 2020

• Responsible for fixing issue raised in SIT/UAT environment during upgrade.
• Worked on Retrofit and developed several utilities to extract data from
applications of R13 and R17 during upgrade project.
• Strong working knowledge in T24 Customization
• Involved in preparing Role based Menus based on client requirement.

Company industry:
IT Services

ASSOCIATE CONSULTANT

January 2020 - August 2020

Capgemini

Abu Dhabi, United Arab Emirates

January 2020 - August 2020

• Worked as a T24 developer in an upgrade project for the client - First
Abudhabi Bank,
• Have provided Onsite & Go Live Support during T24 Upgrade.
• Involved in local developments including Sub routines (Version routines,
Batch / COB routines, multi-threaded routines), Versions and OFS modules.
• ability to diagnose and troubleshoot issues quickly, which is crucial when
dealing with financial software that needs to always run smoothly.
• Provided COB & UAT support and coordinated with various teams other
than T24 i.e., interface teams. Provided support during Production
implementation too.

Company industry:
IT Services

Education

Dhanalakshmi Srinivasan Institute of Engineering and Technology, affiliated to Anna University

January 2018

January 2018

Bachelor's degree, Engineering

India

St. Patrick's Anglo-Indian Higher secondar School

January 2017

January 2017

High school or equivalent, Computer Science

India

Skills

BANKING SOFTWARE

Intermediate

BUSINESS PROCESS

Intermediate

COMMUNICATIONS

Intermediate

CONSULTING

Intermediate

END USER TRAINING AND SUPPORT

Intermediate

MIDDLEWARE

Intermediate

OPERATIONS

Intermediate

SYSTEM INTEGRITY

Intermediate

TRANSACT SQL

Intermediate

USER CUSTOMIZATION

Intermediate