Technical Assistant
GASCO
مجموع سنوات الخبرة :22 years, 10 أشهر
Actively perform all administrative / technical tasks and office duties assigned in an efficient and timely manner; update the lab data sample information in PRO II software. Utilise technical expertise to maintain the NGL actual density of Tr1, TR2, and TR3 by using PROII software for the NGL Composition as well as update data in LIMS.
Meticulously maintain and consolidate the monthly report of Certificate of Quality for Butane (C4), Pentane plus (C3) and Paraffinic Naptha (C5) for Marine and OPP in HQ; process purchase requisition & work orders in maximo system; update documents such as ISO 17025 under company’s technical document search engine portal.
Collect required data through the tactful utilisation of Laboratory Information Management System (LIMS). Participate in audit for ISO 14001 as well as assist Section Head in office presentation.
Liaise with other departments for providing exceptional administrative support; conduct diary management and establish effective protocols for periodic safety and management meetings.
Render remarkable support and guidance to UAE National (developee) and ensure strict compliance with their requirements in personnel development plan (PDP) / CAMS.
Formulated accurate technical documentation and compiled the Technical Advisory Notification submitted to Samsung Engineering. Administered updates of commercial license, documents for visa Application and security passes as well as crafted periodic time sheets and daily logs of site engineers.
Critically analyzed and surveyed man-hours of technical advisory services to determine KPIs; prepared HSE reports to provide a comprehensive review of HSE programs and performance of core business.
Organized and maintained the calibration records of ammonia detectors and standards. Leveraged technical skills to provide IT support and coordinated with the relevant department for maintaining server and software.
Collaborated with training consultants for the preparation of training matrix and crafted planning sheets for the clients training coordinator; directed updates for the implementation of traffic board.
Designed course completion certificates for Non Accredited Courses and distributed Unit Result Notification for certified and qualification courses (NEBOSH IGC, IDIP).
Liaised with NEBOSH, IOSH, and IEMA & Medic First Aid (HSI) for course notes updates, course enrolment, and student registration to satiate clients’ training needs and requirements.
Efficaciously inspected and updated TWI website and NEBOSH Course Provider Interface webpage as well as developed trainer’s course presentation and trainer’s diary. Facilitated partners and TWI offices and assisted in the resolution of administrative issues.
THE WELDING INSTITUTE (TWI), Knowledge Village Dubai, Dubai Oct 2010 - Aug 2012
Distance Learning Programme Officer (HSE)
Provided exceptional support to delegates for enrolment of HSE courses through Distance Learning Programme.
Actively liaised with Institute of Occupational Safety and Health in the UK for the examination results (IOSH) Assistant Invigilator for National Examination Board in Occupational Safety and Health (NEBOSH).
⦁ In charge of Trainee Enrollment
⦁ Coordinator for Emirates National Development Programme ENDP (thru Dubai Industrial Academy)
⦁ Liaise with companies dealing with office supplies
⦁ Monitors incoming and outgoing business correspondences.
⦁ Custodian of Employee General Information Database.
⦁ Responsible to keepsake pertinent and legal documents for the company.
⦁ Handles Travel and Accommodation requirement for the Trainers and Colleagues from UK.
⦁ Handles and gather all documentations needed for Immigration requirement.
⦁ Assists and prepares vouchers for payments needed weekly, monthly and yearly.
⦁ Handles Trade License Renewal
⦁ Responsible for visa processing in various countries
⦁ Support Business Development/Sales Consultant for the preparation of Training Plan/Sales
⦁ Handles Public Courses
Conceptualizing comprehensive Communication Campaigns
Assess the participants educational or academic background to comply with the required training before registering him on the scheduled training programme
Discussed Training Courses from Oil/Gas Companies and other related industry
Coordinates and assist the management in planning for the upcoming training programmes
Support the Sales & Marketing Team to achieve monthly sales target
Handles In-bound calls
Doing hotel bookings & Reservations
Handles Inbound Calls - Answering incoming calls Promptly and effectively pertaining to customers complaints such as operating and billing concerns, Responds to customers inquiries and needs in a manner that consistently ensures the highest level of customer satisfaction
Handles Outbound calls - Conducts customer satisfaction survey to asses customers demand and awareness
Handles/Assists Administrative Tasks - Responsible for making Incident Reports, Coordinates with Branch offices, Emergency Crew Team and Technical Assistant Engineers and System Control Engineers Office, Attends product updates, Making an advisory calls to Corporate Customers. Milestone Monitoring and Making E-mail and SMS reply to all inquiries and concerns of the customer, Assists Manning of Customer Care Representative and Doing Voice Prompt Recording
Assists Telephone Operator
Responsible for maintaining customer information
Formulates, ensures prompt, attentive and efficient service to customer inquiries and complaints.
Handle Calls pertaining to PLDT Employee emergency and non-emergency assistance.
Preparing Monthly Schedule of Mann hour
Monitors and accomplish Daily Reports
Coordinate with Telephone Operations Field men and affiliates
Preparing minutes of the meeting
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