Sharon Semana

• Managed 100+ leads monthly through CRM, consistently exceeding conversion targets.
• Converted qualified leads into rental bookings through effective follow-up and relationship
management.
• Coordinated with operations teams to maintain customer satisfaction.
• Converted over 50-60% of inbound leads into confirmed vehicle rental bookings
• Delivered excellent customer service, resulting in repeat business and client retention.

• Handled customer enquiries quickly and professionally, meeting call timeframe targets.
• Offered product and service alternatives to avoid losing client custom.
• Utilized CRM software for efficient customer interaction tracking.
• Trained new staff members for seamless integration into the team.
• Executed administrative tasks promptly, contributed to efficient office management.
• Assisted in business development initiatives which led to an increase in branch revenue.
• Achieved sales targets consistently with a focused approach to business development.
Contributed positively towards meeting departmental targets by prioritizing workloads
• effectively.

• Generated leads through cold calling, industry networking and social media to reach
monthly targets.
• Took inbound calls from prospective clients, offering detailed quotations and breakdown of
benefits.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Demonstrated products to encourage purchases by showcasing features and benefits.

• Maintained strict compliance with financial regulations whilst handling currency
exchanges.
• Identified potential fraudulent activities through keen attention to detail.
• Managed multiple currencies accurately for efficient transaction processing.
• Handled complex transactions for clients, ensuring accurate and prompt service.