SENIOR MANAGER
Cookestates
مجموع سنوات الخبرة :9 years, 11 أشهر
• Managing multiple property portfolios, ensuring adherence to regulations and industry standards
• Supervising third party suppliers with regards to managing property issues and maintenance
• Training and mentoring team members to encourage professional growth and development
• Introduced new systems and tools such as digital book-keeping across the company
• Built and nurtured long-term relationships with vendors
• Proactively canvassed for new business using unique marketing approaches and sourcing through referrals
• Trusted advisor to clients on market conditions, pricing and legal requirements
• Negotiating sales and letting prices with vendors and end clients
Key Achievements:
• 12 multi property portfolio landlords secured within first 6 months of joining company
• Introduction of digital tools to optimise processes and reduce time spent on administrative duties
• Procured housing for both private sector and local authority, adding to the company’s letting portfolio
• Sales and letting negotiations with vendors and landlords
• Worked closely with local authorities during quality control inspections and procedures
• Ensuring the maintenance department were conforming to new legislation and requirements
• Established strong relationships with landlords and new applicants resulting in repeat custom
• Qualifying applicants for rental properties
• Liaising with tenants and the accounts department to ensure rents/deposits were collected and returned in time
• Inspecting properties with vendors and landlords, advising on how to improve the property to appeal more to potential buyers and/or tenants
• Dealing with tenant complaints in a timely and efficient manner ensuring a satisfactory result for all parties involved
Key Achievements:
• Increased rental commission by £30, 000/annum
• Launched and set up second office to serve as a sales hub for the company
• Recruited directly on completion of my MBA program to lead the front office of a new hotel
• Supervised the front office operations with continued focus on delivering excellent customer service
• Point of contact for all guests’ inquiries, requests and issues
• Training and development of team members, ensuring they are well informed with current hotel products and facilities as well as knowledge of the local areas
• Initiated and implemented up-selling techniques to promote hotel amenities
• Evaluated and assessed guest feedback to improve hotel service and standards
Key Achievements:
• Increased employee engagement resulting in positive feedback and high employee retention
• 20% improvement in customer satisfaction within 1 year of opening