Bayt.com
ShaTha Ghaleb, Coach for the enterprise call center team in orange business unit (Fixed-Internet-Mobile

ShaTha Ghaleb

Coach for the enterprise call center team in orange business unit (Fixed-Internet-Mobile

orange

Location
Jordan - Amman
Education
Bachelor's degree, Computer Engineering
Experience
17 years, 1 Months

Share My Profile

Block User


Work Experience

Total years of experience :17 years, 1 Months

Coach for the enterprise call center team in orange business unit (Fixed-Internet-Mobile at orange
  • Jordan - Amman
  • My current job since October 2010
customer support engineer in enterprise business unit at orange
  • Jordan - Amman
  • May 2009 to October 2010
Back Office at Orange
  • Jordan - Amman
  • June 2008 to May 2009
customer support engineer at "wanadoo" internet service provider
  • Jordan - Amman
  • March 2007 to June 2008

Education

Bachelor's degree, Computer Engineering
  • at Mu’tah University
  • June 2005

Specialties & Skills

Call Center
+Endorse 0
Performance Center
+Endorse 0
Call Center Development
+Endorse 0
presentation skills
+Endorse 0
leading skills
+Endorse 0
communicatiion skills
+Endorse 0

Languages

English
Expert
Arabic
Expert

Training and Certifications

Project Management Professional (PMP) (Training)
Training Institute:
optimiza
Date Attended:
May 2012
Duration:
60 hours
Internal Training Courses at Orange (Training)
Training Institute:
orange
Date Attended:
January 2014
Duration:
180 hours
Coaching & Monitoring (Training)
Training Institute:
orange
Date Attended:
March 2013
Duration:
16 hours
Advanced communication skills (Training)
Training Institute:
talentology
Date Attended:
October 2013
Duration:
16 hours
Emotional intelligent (Training)
Training Institute:
t.smart
Date Attended:
June 2012
Duration:
16 hours
CCNA (Training)
Training Institute:
teleprobe
Date Attended:
March 2010
Duration:
60 hours
TOT “Train the Trainer” (Training)
Training Institute:
haneen
Date Attended:
June 2013
Duration:
40 hours
Presentation skills (Training)
Training Institute:
optimiza
Date Attended:
August 2011
Duration:
12 hours