CERT Faculty Instructor & Trainer (Corporate Clients)
Higher Colleges Of Technology - CERT
Total years of experience :17 years, 5 Months
• Teaching UAE National staff English for business, technical and corporate communication for Etihad Airways and ADNOC.
• Designing, implementing and assessing training programmes / courses (using SMART objectives) to clients’ specific needs.
• Developing course materials and assessment materials; disseminating information cross-faculty via Sharepoint and LMS.
• Using COTS solutions and blended learning solutions. Online learning platforms: Sharepoint, Edmodo, Moodle, Blackboard.
• Preparing training needs assessment materials, course materials, online learning platforms, proctoring and marking exams.
• Recording progress, development, attendance and achievements for all candidates. Preparing tailored learning plans and progress reports. Moderating and collating results; preparing reports as required for key stakeholders and MI.
• Ensuring participants achieve the course learning outcomes.
• Managed the Training Centre for the CPD Course 2014-2015, and trained UAE National staff in business, conversational and technical English, and preparation for IELTS.
• Project managed the implementation of the course, researched COTS talent development solutions which were chosen to achieve the learning outcomes, and provided a blended learning approach of classroom teaching and online content both of which were used to record progress and produce MI.
• Designed and implemented the course curriculum (oral communication, listening, reading, writing and presentation skills), scheme of work, learning outcomes, and exam entry.
• Implemented training needs assessment, individual learning plans and objectives.
• Used the Cambridge Unlock series to provide a blended learning environment using books, e-learning, online resources, in addition to traditional methods. Developed additional ESL resources and activities for specific learning needs.
• Prepared management information reports, presentations, progress records, and other requirements for ADEC.
• Met key stakeholders, presented reports and updates, negotiated timelines and learning outcomes. Liaised with sub-contractors (Cambridge Middle East) to ensure smooth implementation, resolve technical issues and adapt course content when and where necessary.
• Undertook classroom teaching observations of staff, offered feedback and support when required.
• Campus administration: attendance, sickness, discipline; chairing staff and stakeholder meetings; developing course materials; class and timetable planning.
• Preparing proposals for staff training and development for UAE Nationals in ADNOC and GASCO, including: Management Leadership and Effectiveness, Technical Language Training, Personal Excellence, Executive Skills.
• Taught technical English for use in the Oil and Gas Industry.
• ACHIEVEMENTS: Attendance at over 95% for my class, and exam results of 100% pass rate, scoring between IELTS 6.5 & 7.5.
• Project managed the visit of 200 UAE National high-achieving students selected by the Ministry of Education, Dubai, to the University of Cambridge, UK, to participate in a training, education and cultural exchange programme.
• Liaised with sub-contractors to deliver course content and objectives, staffing requirements and logistical planning.
• Ensured the implementation and delivery of the STEM and English Language programme to meet the Ministry’s objectives.
• Organised visits to UK Educational Institutions, Museums and Galleries in Cambridge and London.
• Received Emirati visitors from the Ministry to report on course achievement and progress.
• ACHIEVEMENTS: All students graduated from the course, feedback was very positive, Ministry of Education Objectives met.
• Taught Grade 10 English to UAE National students, in a technology-based learning environment.
• Planned, managed and improved the learning of students using a variety of teaching strategies.
• Implemented and continually improved the curriculum, and formative and summative assessment strategies.
• Used a blended learning approach with English Unlimited COTS online learning system, teaching content and curriculum delivered via iPads and supplemented with Cambridge KET / PET course materials.
• Played a leadership role in role-modeling behaviour, attitudes, and learning behaviours for students.
• Achieved the set learning outcomes, developed teaching materials and assisted with quality assurance processes.
• Planned and participated in professional development opportunities.
• ACHIEVEMENTS: English Grade 10 Students at STS Dubai were the top performing in the whole STS Schools Programme.
• Director of a successful Financial Services Management Consultancy working in staff development and training; investment, pensions and past business review; and regulatory sales compliance.
• Offered specific skills set training to company staff as per Board of Directors recommendations, for example, Portfolio Risk Assessment Review for Deutsche Bank Private Wealth Management. Staff received training on the implementation of client risk assessment best practice and, where required, investment portfolio rebalancing to achieve the Board’s objectives.
• Completed various contracts including: Staff Training and Complaints Best practice (Sesame Ltd), Pension Transfer Review and Regulatory Compliance Training (Pearson Jones Wealth Management); Executive Complaints Handling (Sesame Ltd); Investment and Savings Review - Regulated Sales Products (Coutts Bank).
• Completed personal CPD via training sessions at The Consulting Consortium with invited speakers and in-house courses.
• Planned and developed the Foundation Course curriculum, content, and scheme of work.
• Managed the English Academic and ESOL Support department, staff and support staff.
• Wrote and delivered the Lecture / Critical and Contextual Studies programme.
• Taught English language skills, ESOL, academic and critical writing skills, and formal presentation skills, in addition to dissertation supervision for final year degree students.
• Designed initial assessment tools to ascertain language proficiency levels, and Individual Learning Plans.
• Trained staff on innovative approaches to teaching via an awareness of differentiated learning styles (visual, auditory, kinaesthetic) to support students’ success in achieving the course outcomes.
• Completed formative and summative assessment, internal verification procedures, external verification procedures, and moderation. (Trained with and worked for Edexcel during this time as part of my CPD.)
• ACHIEVEMENTS: Pass rate over 97%; Students placed at excellent university courses after completion.
• Conducted visits to UK Higher and Further Education Institutes to moderate and validate tutors’ assessment of literacy, numeracy and ICT exam papers ensuring assessment criteria were met and moderated fairly and accurately.
• Assessed staff training needs, wrote reports, offered feedback where appropriate within schools, colleges and universities; checked training needs were addressed and procedures implemented to raise standards where necessary.
• Ensured internal verification procedures were followed and training was implemented when required.
• Offered feedback on the institutions’ internal verification methods, policies and standards, and made recommendations for improvement where necessary to satisfy Exam Board guidance.
• Completed all paperwork within strict timescales to meet assessment and verification deadlines.
• Teaching classes at Leeds City Art Gallery to groups of school children (ages 7-16) completing daily workshops as part of the Master of Fine Art degree.
