Shawn Stanley

•Researched, designed and delivered customer training programs for regional authorities
•Assessed training needs requirements leading to the development of targeted training solutions Prepared program materials (course outlines, background material, instructional materials, and training aids) and designed, as well as delivered exercises that enhanced training sessions
•Developed new organizational structure, instructional design policies and curricula in conjunction with the Executive Director
•Planned, designed and implemented enterprise-wide strategic and training initiatives within the financial services sector
•Managed third party vendors of technology products within the financial services and education sectors
•Led the change/problem management and root cause analysis processes, across an international organizational enterprise
•Developed and presented project plans and procedures for technology implementations across various financial services sector business units
•Participated in the standardization of SLA (Service Level Agreements) and provided information on technology utilization, as it relates to the overall service delivery measurements

Hire Resource and Data Entry Staff.
Train Resource and Data Entry Staff.
Collaborate with Elections Ontario Vendors to receive and install production center equipment.
Test Windows and Microsoft software applications.
Provide field system information support, through management reporting systems.
Collaborate with Revision Assistant to monitor the work flow of the Resource Staff.
Provide technical troubleshooting and computer support.
Confirm accurate production of management reports and lists.
Confirm data provided by Resource Staff is complete and accurate.
Administer all systems by following procedures.

•Advise/Mentor/Train learners and staff within the education sector
•Design, implement and deliver curricula, as well as organization charts that lead to the acquisition of accreditation, as well as continuity of operational status
•Provide guidance and leadership direction to stakeholders based on tertiary education advisory methodologies
•Collaborate with colleagues in preparing an enrollment strategy and critical path for admission cycles that meet the program targets

Advise/Mentor all Learners.
Prepare curricula for Business and Information Technology Courses.
Provide in-class academic training to post secondary learners.

Provide technical (VOIP-Voice Over Internet Protocol) training to State Farm Employees.

Design, develop and implement training assessments tools.
Increase the knowledge base of a multicultural leaner population, through sharing information on technology.

Diplomatically handle dozens of sensitive interactions and situations between learners, staff members and senior organizational officials.

Advise/mentor/train staff within both the financial and insurance services sectors.

Consulted stakeholders in order to define the parameters for the achievement of success.

Defined the criteria for success through creating academic plans.

Managed, implemented and assessed (through one on one mentor-ship and personal tutoring) the academic plan.

Demonstrated a significant range of course skills and instructional ability, combined with excellent organization and flexibility.

Consulted with and helped to develop business and organizational strategies.

Developed and instructed curriculum for Business Studies, Economics, and Information Technology programs.

Consulted stakeholders in order to define the parameters for the achievement of success.

Defined the criteria for success through creating academic plans.

Managed, implemented and assessed (through one on one mentor-ship) academic plans.

Demonstrated a significant range of product skills, instructional ability, combined with excellent organization and flexibility.

Consulted with and helped develop business and organizational strategies.

Analyzed and identified trends in assessment data to create educational strategies.

Developed required documentation for the International Baccalaureate certification process and committees.

Provided IT and e-learning instructions to students and staff members.

Provided advisory/mentoring/development/training skills to students and staff members.

Established community outreach programs to integrate the academic and business community.

Recruited and enrolled students for a Tier 1 University within the U.S.A.

Provided student care services to prospective students regarding academic programs and admissions requirements.

Performed overall needs analysis as well as procurement of required documentation.

Evaluated and identified the required parameters for the attainment of the student’s personal goals.

Worked in collaboration with the Executive Director to create organizational structure for accreditation by New England Association for Schools and Colleges (NEASC).

Developed curriculum and content for Business English and Economics.

Designed marketing strategy to enhance participant involvement in educational programs.

Identified business trends and opportunities by analyzing progress reports.

Developed document management systems.

Ensured quality assurance standards were adhered to throughout the organization.

Established community outreach programs to integrate the academic and business community.

Researched, developed and presented business cases to senior management regarding the implementation of new technologies.

Mentored/Supervised/Trained junior-level technical support staff, to ensure efficient delivery of technology services across nine North American call centers.

Project managed implementation of new technology, provided 2nd, level technical support and facilitated change management process across nine North American call centres.

Led change management, disaster recovery, problem resolution meetings and analyzed service delivery levels. This led to the production of reports and strategic planning documentation for the senior management team.

Implemented productivity measurement system, for business unit within the financial services sector.

Developed and maintained an inventory tracking and measurement system for all of the hardware requirements of the organization.

Investigated, repaired and reported all major telephony outages to Bell Canada.

Communicated root cause analysis findings with management teams across various business units; provided recommendations to decrease number of outages.

Supervised a team of eleven RRSP transfer service representatives; ensured accurate process and procedures were executed within the business unit.

Developed customer service surveys for analysis of overall customer satisfaction.