Freelance Writer & Editor (Sub Editor), Content Strategist (Mumbai)
Freelance
Total years of experience :22 years, 5 Months
• Researching and submitting news, reviews and feature stories for websites, print publications and social media platforms like LinkedIn
• Attending press events to cover stories live and provide news and insights into new launches or announcements.
• Conducting interviews with key people from various industries pertaining
• Reviewing mobile devices, hotel services, apps, restaurants et al for digital and print publications.
• Creating and managing the content for websites to ensure maximum visibility for the publication by understanding keywords and SEO and choosing the right type of trends to cover.
• Writing and editing genres covered include Tech, Lifestyle, Luxury, Travel, F&B,
• Sub-Editing articles for news publications and web portals - proofing (grammar, syntax, spelling), enhancing existing content for better readability
• Understanding a clients requirement for content through content pillars and content strategy
• Creating content plans for various campaigns
• Designing, creating, and developing content
• Proofing, editing, and repurposing content
• Creating SEO friendly content, structuring existing content and creating new content for redesigned websites
Handling content editing for all publications, both internal and external.
Moderating and handling Administration duties for the company’s intranet web space portal.
Responsible for shaping and designing/redesigning new and existing content respectively for both print and soft formats which include Newsletters, Handbooks, Manuals, Books and other publications.
Managing a team of reviewers, feature writers, the news and copy desk. Overlooking overall site functioning and maintaining social media connections for Tech2. \nCreating and maintaining relations with manufactures, etc. to promote the site and their products through contests, ads etc. on Tech2. Selecting and designing the right content for the website, maintaining editorial relevance to content carried and \nTesting products and writing reviews and features on Mobile phones, MP3 players and other gadgets related to personal technology for Tech2.com, CHIP Magazine, Forbes India and Hindustan Times Cafe. \nAppeared on the CNBC TV18, IBN7 and CNBC Aawaz Tech shows to provide expert information on products reviewed.
Managing overall center operations. \nCoordinating with Business Development for new clientele as well as maintaining relations with existing clients. \nFormulating daily workings of the company. Overseeing production and operations. \nDeveloping business strategies for the company and clientele.
Monitoring of live calls \nTraining new and old agents in linguistic and product knowledge skills, evaluating all Executives on various parameters required and set by clients \nPreparing various reports for the Team Managers and clientele
Managed relations and business development with various clientele. Helped create and develop new training material and modules for various training programs conducted. \nCoordinated between trainers, clients and management. \nHandled scheduling of trainers and various back office operations. \nManaged payment collections of companies under my care.
Managing all shifts. \nCoordinating with the owners, Team Leaders and Team Coaches for daily targets and designing strategies to accomplish the same. \nMaintaining and developing client relations and data management. \nMonitoring of Quality Control and setting parameters for the same. \nHandling overall proceedings and working of the company.
Selling products to American customers, handling basic customer service concerns, assisting team members on the Production Floor with various concerns and handling the team in the T.L.s absence.
