EGRS Assistant
Paris Gallery
Total years of experience :9 years, 3 Months
Paris Gallery, Dubai UAE ~ Employee Government Relations Assistant ~ Jan 2015 - Apr 2015 (Temporary)
Job Profile:
› Handling all inquiries and documents related to Labour and immigration formalities/Coordination with my colleagues, internal and external Staff (Showroom).
› Maintains tracking Sheet of all received passports, documents and labour cards of employees
› Maintained tracking sheet for follow ups of all new and old staff for visa renewal and medical test procedure
› Updating new details in Oracle system (creation of documents for new staff/updating of passport and visa)
› Arranging tracking reference number for director’s signature
› Preparing weekly report
› Preparing medical reimbursements and sending it to Payroll Departments.
› Responsible for passport releasing and labour cards as per staff request
› Performing other administrative tasks in the absence of my colleagues
› Updating shared drive when new or renewed passports are received after visa stamping.
› Spearheaded day to day operations retail outlets like Carrefour and Jumbo, catering to brands like Samsung, D-Link, Netgear, Creative, LG monitors
› Built/ maintained productive business relationship with section managers, buyers and category head based on business requirements
› Participated in negotiation/ closure of deals with buyers and section in-charge for gondola, space, banners in coordination with vendors. Monitored/ evaluated availability and display of models in the selling area
› Focused on listing of new products, replenishment of stocks based on inventory levels. Prepared and sent reordering sheet to be sent to buyers
› Involved in business forecasts and conducted various promotional activities to generate market awareness
› Groomed/ mentored merchandisers in accomplishment of business targets
› Managed various administrative aspects like entering SO’s and PO’s on SAP to ensure smooth functioning of operations
› Monitored performance of merchandisers and rendered productivity enhancement feedback
› Organising training sessions for merchandisers based on identified training needs and launch of new products
› Generated/ updated various status reports for the senior leadership team and other stakeholders
› Liaised with the sales team in development of new/ existing markets and management of own portfolio of customers. Worked on cost adjustment & creation of debit note with the help of finance
Responsibilities: Co-ordinating for Brands like Samsung Monitors, APC, Acer monitors, LG monitors, SanDisk, Fujitsu monitors.Reporting on weekly basis to the vendors.Preparing MAF’s for Samsung Monitors and HDD.Placing orders with vendors.Order acknowledgement, follow-up on agreed TAT and processing of IBDN (inbound delivery note) online.Maintenance of records & updating of entries in the system on-line; review periodically part nos, product Group, HS codes, etc., for changes if any.Communicate with vendors / suppliers & individuals throughout the .rganization.Follow-up with the vendor for the credit notes and other activities.Work with inventory control on product issues and handle inquiries.Research customer inquiries.Coordination in all aspect of product development, and maintaining the updated product information in the system.Maintain all assigned product and vendor files including price changes, material changes both in the business system and hard copies of all related active, inactive and completed projects .Co-ordinating for key accounts like Sharaf DG, Carrefour.
Product Related Work:
Execution of Purchase and sales order as per the requirement.
Price management of the products on SAP, helping in execution of promotions.Keeping track of product margin, Inventory management Cost adjustment & debit note creation with help of finance for vendors.Weekly review of ageing stocks
Sales Related Work:
Generating Daily, weekly & monthly report on the basis of sales, and margin.Handling dealer’s queries thru call, fax or E-mail.
GENERAL ENTERPRISES CO.(Geco)
CUSTOMER SERVICE EXECUTIVE,
• Attending to customer complaints, on telephone by registering it on SAP.
• Solving customer & dealer queries, conflicts on telephone or if customer visits service center to repair there product.
• Scheduling technicians according to the area wise to attend the complaint.
• Coordinating with all the branches of the seven emirates as and when there product come to the service center for repairs and delivering it back to them.
• One of the major responsibilities was stock taking and maintaining records of the products present in service center for both electronics & home appliances.
• Coordinating with the department head for there new sample coming to test in the service center.