Sheba Varghese

Work Experience

Total years of experience :9 years, 9 Months

Technical Support Coordinator at Techno Q

Qatar - Doha
My current job since September 2014

Annual Maintenance Contracts (AMC)
 Drafting letters/correspondences related to AMC (Annual Maintenance Contract)
 Maintaining individual files and documents for all the AMC Clients
 Responsible in attending, logging and preparing job cards for AMC Clients
 Coordinating with Support team leaders and Support team to carry out the Planned Preventive Maintenance (PPM)
 Responsible in intimating to accounts for invoicing for AMC Clients
 Responsible in submitting PPM reports to Accounts for invoicing as per the payment schedule
 Responsible in reminding expiry of AMC Client (one month in advance)
 Generating sales inquiries in Navision
 Preparing Quotation cover letters for AMC inquiries
 Sending out calendar invites for meetings
 Maintaining a track of certifications of all the team members

Tenders and Submittals
 Tracking requests for quotation, customer queries and clarifications.
 Ensuring quality of the tender documents in line with the request
 Preparing documents for tender submittal (Both Technical and Commercial)
 Ensuring tender is submitted on time to meet deadlines

Warranty Expiration related to projects done by Techno Q
 Notifying the customers about warranty expiration related to projects
 Following up of the notification send to customers to generate as inquiry and then convert to sales order

Hotline

 Attending customer calls/complaints.
 Allocating appropriate resources to solve the issues depending on the client’s requirements.
 Logging the calls and following up with the customers to ensure successful closing of the calls and updating the same.