Branch Manager
Wall Street Exchange Center
Total years of experience :16 years, 4 Months
• Monitoring branch transactions to meet the goals financially
• Responsible for the efficient daily operation of the branch
• Monitor staff performance and ensure additional training is provided where necessary
• Ensure Front Office procedures and controls are being adhered to by branch staff
• Monitor the day-to-day operation of the Anti-Money Laundering procedures
• Secures financial information by completing database backups.
• Reviewing of all inter-branch transactions and generate invoices as necessary.
• Preparation of Monthly reports
January 2011 - Till date: Manager
Rmco infrastructure LLC
• Monitoring and verifying the property details
• Handling the customers
• field verification before finalizing the deals
July 2008 - January 2011: Officer
UAE Exchange LLC
Mall of the Emirates Branch, Dubai, UAE
As a Teller
• Acceptance of cash or cheque for each transaction
• Follow up of all Cheque transactions
• Foreign currency exchange
• Acceptance of bulk cash transfer ins from other branches
• Funding of surplus AED to the banks
• Funding the foreign currencies to the FOREX department
• Ensuring whether the sufficient cash is available in the branch and taking decisions accordingly
As a Front Line Associate
• Remittance transaction to the banks in all part of the world
• Instant money transaction to almost all the countries
• Receiving money transactions
• Acceptance of credit card payment
• Acceptance of other utility bills including Fly Dubai, Air Arabia, Ajman Sewerage, Arab Digit, Cash U etc
• National Bond Issuance
• Ensure that AML and CTF compliance met for all the transactions.
As a Customer Care Officer:
• Attending customer queries and complaints through telephone as well as walk in customers
• Registering and follow up of customer complaints
• Clarifying customer doubts regarding rate difference and helping them to choose the right product.
March 2007 - March 2008: Executive Quality
Sutherland Global Service
• Monitoring, assessing calls and rating the calls as per the given parameters.
• Calibration sessions, Coaching, feedback and Training
May 2005 - Feb 2007: Customer Relation Officer
HTMT
• Monitoring, assessing calls and rating the calls as per the given parameters.
• Calibration sessions, Coaching, feedback and Training
Graduation: B.Sc Plant Biology and Plant Biotechnology Institution: Ramakrishna mission Vivekananda College Higher Secondary
Institution: Kerala Vidyalayam Hr. Sec School SSLC
Institution: Kerala Vidyalayam Hr. Sec School