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Sheena Revilla, Travel Consultant

Sheena Revilla

Travel Consultant·Great Joy Tourism

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 4 years, 0 months

Travel Consultant

January 2017 - April 2017

Great Joy Tourism

United Arab Emirates

January 2017 - April 2017

Booked Domestic and International flights for travelers.
•Answering phone calls and giving information to passengers as per their travel plans.
•Processing Visa
•Clerical Activities
•Using Gold Medal system for checking flights, fares, and new updates.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Representative

February 2015 - November 2015

SPI – CRM Inc. Philippine Airlines

United Arab Emirates

February 2015 - November 2015

Booked Domestic and International flights for travelers.
•Answering phone calls and giving information to passengers as per their travel plans.
•Using airline's computer system for checking flights, fares, and new updates.
•Handling questions, complaints, and inquiries from customers politely and discreetly.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Admin Assistant

May 2013 - February 2015

Circulo Verde

United Arab Emirates

May 2013 - February 2015

Direct phone inquiries to the appropriate staff members.
•Received and sorted mail and electronic deliveries.
•Coordinate the maintenance of Office equipment.
•Purchase, receive and store the office supplies ensuring that the basic supplies are always available.
•Accept letters and packages.

Company industry:
Real Estate
Job role:
Administration

Admin Assistant

December 2010 - December 2011

Food Republic

United Arab Emirates

December 2010 - December 2011

65) 6285 6116

•Ensures all operating standards comply with company policies.
•Answer and direct phone calls
•Write and distribute email, correspondence memos, letters, faxes and forms ● Prepare staff schedule.
•Ensuring high standards of customer service are maintained. ● Handling customer complaints and queries.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Education

Sta. Cecilia College

April 2013

April 2013

Bachelor's degree, Hotel and Restaurant Management

Philippines

Sta. Cecilia College

Bachelor's degree, Hotel and Restaurant Management

in

Skills

Sales
Expert
Sales
Expert
Ticketing
Expert
Ticketing
Expert
Queries
Expert
Queries
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
ATTENTION TO DETAIL
Beginner
ATTENTION TO DETAIL
Beginner
BASIC
Beginner
BASIC
Beginner
BOOKKEEPING
Beginner
BOOKKEEPING
Beginner
CLERICAL
Beginner
CLERICAL
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
EMAIL
Beginner
EMAIL
Beginner
LETTERS
Expert
LETTERS
Expert
MICROSOFT MAIL
Beginner
MICROSOFT MAIL
Beginner
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
Sales
Expert
Sales
Expert
Ticketing
Expert
Ticketing
Expert
Queries
Expert
Queries
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert