Sr. System Engineer / Asst. Manager
NBK Capital
مجموع سنوات الخبرة :22 years, 10 أشهر
• Management and support scope included 10 nationwide offices and several smaller remote locations
• Improved support services by ensuring timely problem resolution and providing excellent customer service
• Ensured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.
• Liaised with management teams for updates on current and future projects.
• Developed and implemented short- and long-term projects that enhanced overall operations.
• Worked as a member of both the projects as well as the steady state operations teams.
• Created Audit reports for E&Y external audit requests.
• Managed user accounts using Active Directory 2012 to create new domain accounts, provide controlled access to existing network shares as well as creating new ones.
• Worked as a primary/dedicated Windows resource in a company-wide Managed Server Infrastructure
• Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes.
• Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts.
• Created clones from existing VMs (both live and powered-off)
• Deployed several VMs from Templates and customized their configurations as-needed.
• Responded to server down alerts in a timely manner and brought them up.
• Managing Veeam Backup and Symantec Backup Exec Solution
• Managing DR site for whole NBKC infrastructure
Deliver Enterprise IT-Implementations adhering to PMO standards.
Ensure project requirements and traceability matrices are captured and signed-off.
Identify project scope/time-lines, risks and prepare project documents.
Manage vendor engagements and proof-of-concepts as part of solution evaluation.
Solution implementation/handover and Project Sign-off.
Incident & Change Management
Effective coordination with Audit and ISMS teams for project compliance.
Initiate & facilitate tender process (RFP/RFT) with procurement and finance teams.
Lead business process re-engineering projects.
Create Business Case with ITBP, Business Analysts for ROI and Effort Estimation
Work with Business/Technical Analyst/Product Owners for requirements/scope
Project-Sprint Planning/Monitoring/Reporting (RAG Status) through MS Project Online
Information Security Compliance with Audit and ISMS teams
Co-ordinate with Technology & Enterprise Architect Team for implementation
Analyzing RFQ/RFT and facilitate contract finalization through tender process
Manage project team -Vendor, Offshore & Service Delivery Teams
Bi-Weekly/Monthly project meetings with Steering Committee/Change Board
• Drive/Manage service quality, performance, and improvement of service delivery processes
• Monitors service-delivery performance with established governance
• Ensuring seamless communications between onsite and offsite teams
• Deliver on service commitments and Participated in account plan/strategy
• Own service quality for service provided by the delivery organization
• Ensure that positive client satisfaction and client relationship is maintained for service delivery
• Is the Single point of contact for the account for any escalation management regarding the Delivery
• Participated in the Change Control Board and/or change control process as required
• Actively playing a key role to design full Altiris infrastructure for clients.
• Testing and upgrading different Altiris Solutions.
• Providing global support to maintain the Altiris infrastructure.
• Testing the features of the other Altiris Suite used in the clients environment and then after passing the clients standard implementing the newer version in production.
• Configuring notification server for Patch Management environment.
• Installing configuring Altiris Notification servers Solutions in the remote environment
• Active participation in evaluating & designing the SMP 7.0 environment
• Manage 12 Desktop Support Level2 and 8 Service Desk Level 1 team.
• Daily check and follow all work done by all team members in a proper manner.
• Set goals and time lines for all team members
• Played a important role for Implementing Symantec NS6 environment throughout the company
• Work and Maintain More than 15 Altiris NS, DS and Package Servers with in different countries
• Create requirement and functional specifications, and test plan documents for each created MSI package
• Maintain patch levels on workstations throughout the enterprise
• Maintain Altiris Notification Server and Deployment Server components and associated container structures.
• Create and maintain PC desktop and laptop images and image deployment strategy.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation software and hardware products.
• Create and maintain VB scripts for Altiris Deployment Server jobs
• Receive and respond to incoming calls, escalated incident tickets, and/or e-mails regarding desktop problems.
• Manage a team of 8 staff developing technical solutions for our users.
• Manage training for all staff.
• Develop a software for inventory control for company store.
• Develop network and internet security policies.
• Provided training and documented all procedures
• Developed a software for Payroll System using Visual Basic with MS Access.
• Part of four person team responsible for designing websites.
• Actively involved in all aspects of system design.
• Using SQL and HTML and and other web tools to design the websites.
• Met all deadlines and made the necessary design and configuration modification as needed to meet website manager requests.
• Monitor new developments in the IT field and evaluate their applicability to the company
• Developed a software for inventory control and employee details.
• Personally responsible for the reporting modules which delivered data received into a usable format.
• Using Visual Basic front-end and ms access as a backend database.
IT Project Managment
• Certified Microsoft SCCM
• Certified Symantec Management Platform 7.0 with Notification Server Administrator
Microsoft Certified System Engineer
Java Technology and support languages.
Visual Basic 6
Finish some languages and pacakges like C++, Visual Basic, Unix, Sybase, Ms Office, Etc
Typing hindi and english speed eng :- 40 wpm speed hindi :- 50 wpm
Windows, Word Star, Corel Draw, Page Maker, Ms Office