Customer Relationship Officer
Arab bank
Total years of experience :13 years, 2 Months
• Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue.
• Identify customer needs and fulfilling it with bank’s products and services.
• Carry out tasks requested by the Branch Manager efficiently.
• Serving all customers regardless of segment up to the level of customers’ satisfaction.
• Handle customers’ requests related to their accounts, products and services in a professional manner.
Bank Teller at Arab Bank Egypt
• Execute all counter transactions in an efficient manner.
• Handle customers requests/inquiries in a professional manner and refer them to concerned parties whenever needed.
• Carry out any task requested by the Branch Manager.
• Providing accurate, quick and high quality service that meet customer's requirements and exceed their expectations.
• Spotting any potencial selling opportunity and refer it to concerned parties.
• Process outgoing transfers.
Bank Teller at Blom Bank Egypt (April 2011-September 2011)
• Receive and handle cash / cheques deposits.
• Process cash withdrawal (Within authorized limits)
• Sort customer deposited foreign currency for fraud banknotes.
• Authorize and verify customer position and signature, to approve certain transactions.
• Input received clearing cheques.
• Promote and sell full range of products / services to current and potential clients at the counter or by referring to customer services area.
• Ensure abiding to bank policies, procedures and compliance regulations.
Awareness Company for conferences, Exhibitions & Training: 1. New Generation Strategy Course held by Michael Porter (12th & 13 Oct. 2010)
2. The Leadership Boot Camp held by (Stephen Covey, Jonas Ridderstrale, Andrew Grant and Bob Nelson) (8th & 9 March 2010)
3. Marketing Boot camp held by Philip Kotler (15th & 16 Oct. 2009)
4. The 1st Guru event for Mr. Tony Buzan (The Creator of Mind Maps) in Egypt (23rd - 28 Aug. 2007)
• Leading Team composed of 9-12 members.
• Controlling the conference hall efficiently.
• Assisting Audience to find their seats and translation headphones.
• Collecting Audience questions to give it to the Lecturer during the session.
• Guiding the audience to the dining room during the lunch break.
• Having a little conversation with the audience during the break for feedback and comments.
2006-2010: Faculty of Commerce and Business Administration (English Section) Helwan University, Cairo, Egypt. Major:Accounting
1992-2005: primary, preparatory and secondary stages in Youssef EL-Sebaie Language School, Cairo, Egypt.