Logistics & QualityManager
Xerox Kuwait
Total years of experience :8 years, 4 Months
Manage a team of 26 employees of different titles (assistant manager, supervisor, storekeeper, warehouseman,
delivery crew & drivers) to meet operational objectives.
- Forecast operational requirements of consumables, parts and equipment to sign the orders with Xerox.
- Review and asses the best logistics available to meet operational requirements.
- Xerox warehouse management and customer delivery.
- Maintain Xerox ISO Certification to QMS 9K & YAAS-Technology Division to IMS 9K&14K.
- Follow up with Operational Excellence Team for LSS trainings (WB, YB, GB) and Projects.
- Managing Xerox MPS activities with new sale & existing customers.
- Managing the Post Sales Annuity Team (2 Contract Sales Executives).
- Managing Xerox Kuwait Workshop Team (1 Engineer & 2 Technician).
- Managing Technical Support Supervisor in assessing Training & Development needs.
- Handling customer complaints up to customer satisfaction while working on the root - cause.
- Report team performance against set KPI’s to the higher management recommending any corrective
actions if required.
- Setting yearly budget of the service department considering market trends and company growth.
- Evaluating the team members on yearly basis by applying corporate HR appraisal guidelines.
**Significant Accomplishments**
- Achieve operational savings of KD 36K/year by improving space utilization within Xerox in 2017.
- Achieve CSI of 88 as a result of improving customer related processes within daily activities.
- Getting YAAS- Technology Division ISO Certified for 9001:2008 & 14001:2004.
- Having LSS training covering 98% of the employees for (White, Yellow and Green Belt).
- Saving of KD 50K was achieved as an output of Yellow Belt & Green Belt Projects in 2016.
- Raised the bar of the quality jobs by decreasing call back rate from 9% (2010) to 3% (2014).
- Improved service team productivity by 25% (2010 - 2014)
- Improved post sales annuity stream by 32% (2010 - 2014)
- Established a confirm process for workshop activities that merges revenue monitoring & job quality assurance.
- Built a “quality backup fleet” to support service field activities.
- Established a solid process of training guideline & technical support to improve team performance.
- Initiated a new incentive program called “Beyond Extra Mile” that rewards on quarterly basis the outstanding achievements done by the service team.
- Initiated a “Cost Management Project” at Feb.2010 that achieved by Dec.2010 a net saving of 13% over 2009 cost.
B.Sc of Electrical Power Engineering
