Shehab Ahmed, Senior Service Delivery Manager

Shehab Ahmed

Senior Service Delivery Manager

Magints (Abou Ghaly Motors Group)

Location
Egypt - Cairo
Education
Bachelor's degree, computer science
Experience
15 years, 5 Months

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Work Experience

Total years of experience :15 years, 5 Months

Senior Service Delivery Manager at Magints (Abou Ghaly Motors Group)
  • Egypt - Cairo
  • My current job since January 2023

Responsible for ERP system, SAP Applications (ERP, C4C, SAC), and the related integrated systems, and applications

Enterprise Solutions Manager at Magints (Abou Ghaly Motors Group)
  • Egypt - Cairo
  • January 2020 to December 2023

Responsible for ERP system, SAP Applications (ERP, C4C, SAC), and the related integrated systems, and applications

SAP Project Manager at Abou Ghaly Motors
  • Egypt - Cairo
  • January 2018 to December 2019
Senior SAP consultant at Aboughaly Mototrs
  • Egypt - Cairo
  • April 2016 to December 2017

-Acting as SAP project manager
-follow up all SAP activities in all modules
-Prepare test scenarios for new requests
-Ensure the over all system consistency
-All basis activities

SAP Basis Consultanat at Talaat Moustafa Group Holding
  • Egypt - Cairo
  • June 2015 to March 2016

• IBM AIX installation and Administration
• SAP Products (installation, configuration, and administration)
• SAP ERP, Solution Manager, and BW administration and troubleshooting
• SAP Users Authorization
• SAP on AIX/ORACLE Administration
• SAP Copy Client
• SAP System Copy
• SAP Systems troubleshooting

SAP on IBMi Team Leader at Mansour Group
  • Egypt - Cairo
  • July 2012 to May 2015

• IBM i (As/400) installation and Administration
• SAP Products (installation, configuration, and administration)
• ERP, SCM, BW administration and trouble shooting
• Power HA for i Administration
• VIOS Administration
• Users Authorization
• Copy Client
• System Copy
• SAP Systems Administration
• SAP Systems troubleshooting
• Solution Manager administration and configuration
• SAP on IBMi/DB2 integration to to MSSQL and C#.net
• SAP on AIX/ORACLE integration to to MSSQL and C#.net

System administrator at Juhayna food industries
  • Egypt - Cairo
  • March 2011 to June 2012

• System administration.
• Infrastructure design and implementation.
• Anti-virus server and clients' administration.
• Network troubleshooting.
• Cisco network design and configuration.

IT&Software Engineer at SCADA Innovations
  • Egypt - Cairo
  • April 2009 to March 2011

-Implement control software for power stations with Zenon software
-Configure networking devices, Servers, and computers

junior at scada innovations
  • Egypt - Cairo
  • January 2009 to March 2009

Design configuration and communication models for SCADA models and other systems.

Education

Bachelor's degree, computer science
  • at faculty of computer science and informatics
  • September 2008

Specialties & Skills

Informatics
Installation
Administration
System Administration
C# programming
computer network
Communication Skills
Management Skills

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Certified Professional Manager (Certificate)
Date Attended:
April 2018
IBM AIX Administration (Training)
Training Institute:
Education
Date Attended:
November 2013
Duration:
40 hours
Project Management Professional (Training)
Training Institute:
American Chamer of Commerce In Egypt
Date Attended:
May 2014
Duration:
38 hours
AS400 Administration (Training)
Training Institute:
Education
Date Attended:
January 2013
Duration:
40 hours
Windows Server 2008 (Training)
Training Institute:
Global Knowledge
Date Attended:
March 2012
Computer Network (Training)
Training Institute:
American University In Cairo
Date Attended:
September 2009