Corp Sales Executive
ECCO Outsourcing
Total years of experience :4 years, 5 Months
Corp Sales Executive September 2011 till Now
ECCO Outsourcing (Sales& Marketing Department)
• Attending B2B, B2C Events in order to introduce our services to potential clients.
• Preparing proposals and presenting our services to clients.
• Consulting with internal departments in order to gather the required recourses for contact center operations.
• Providing service performance to clients on monthly bases.
Talent Acquisition Specialist (Offshore) March 2010 till September 2011
ECCO Outsourcing HR Department
• Responsible of receiving & handling the complains and other inquiries of the customers
• Handling and solving problems such as ( recharging issues, network problems and credit issues)
• Up skilled to handle MNP (Mobile Number Portability) Porting non Vodafone numbers into Vodafone network.
• Helps other colleagues in the prepay section answer their inquiries to help customers ( flying, Floor walking and queue supporting)
• Trouble shoots all kinds of networking problems and send reports to the concerned departments.
• Address civic and social groups and attend conferences to disseminate information concerning possible job openings and career opportunities
Senior International Technical Support Advisor February 2008 March 2010
Vodafone International Account (VIS)
• Responsible of receiving & handling the complains and other inquiries of the customers
• Handling and solving problems such as ( recharging issues, network problems and credit issues)
• Up skilled to handle MNP (Mobile Number Portability) Porting non Vodafone numbers into Vodafone network.
• Helps other colleagues in the prepay section answer their inquiries to help customers ( flying, Floor walking and queue supporting)
• Trouble shoots all kinds of networking problems and send reports to the concerned departments.
• Helwan University Cairo, Egypt • Faculty of Low