Shehab Samy

• Lead and manage branch sales operations, ensuring consistent achievement of monthly and annual revenue
targets.
• Drive business development initiatives to expand the customer base and maximize market penetration.
• Oversee daily branch operations, ensuring smooth workflow, high service quality, and compliance with company
policies.
• Manage, coach, and motivate the sales team to meet KPIs and enhance overall performance.
• Analyze sales performance reports, identify gaps, and implement corrective action plans.
• Optimize inventory, logistics, and order fulfillment processes to increase operational efficiency.
• Coordinate with cross-functional departments (Finance, Logistics, Supply Chain, Marketing) to ensure seamless
operations.
• Build and maintain strategic relationships with key clients to enhance retention and satisfaction.
• Monitor market trends and competitors to support decision-making and sales strategy improvement.
• Prepare periodic performance dashboards and present business insights to senior management.

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Acting as a point of contact between customers and companies
• Negotiating terms of sales and agreements and closing sales with customers
• Gathering market and customer information to figure out the customer needs
• Responding to customer queries and resolving their objections to get them to make a purchase
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Advising product developers on improvements to include in forthcoming product developments and discussing
special promotions
• Creating proposal documents as part of the formal bidding procedure
• Inspecting inventory in stock and the quality of the product on display
• Providing customers with detailed and accurate quotations and cost calculations

• Represent the companys products and services, using consumer research as well as deep and comprehensive
knowledge of how our solutions meet the needs of customers
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Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and
tactics
• Generate leads and build relationships by organizing daily work schedule to call on existing and potential
customers
• Develop and implement territory action plan using comprehensive data analysis, and adjust sales techniques
according to interactions and results in the field

• Handle all sorts of queries relating to our products and services
• Listen attentively to support, offer solutions and alternatives
• Establish and maintain complete complaint files and databases for all customer complaints, according to
established company procedures.
• Complaints may include complaints by product type, reason for complaint, customer, or specific time periods.
• Provide accurate, valid and complete information by using the right methods/tools
• Resolve customers inquiries within a timely manner
• Handle and follow up on customers complaints

• Service operations are the activities that deliver value to customers through the provision of goods and services
• Follow up daily reports and make necessary decisions
• Crisis management and solving problems related to the facility