Call Center Agent
Etisalat
Total years of experience :11 years, 9 Months
Project: Etisalat Services (101), RAYA Contact Center, Dubai, UAE
Project: Ministry of Health and Prevention (MOHAP) project, Etisalat Contact Center, Ajman, UAE
Project: TAQA - Al Ain Distribution Company (AADC), Smart World Technologies, Dubai, UAE
Data entry operator
Picking up and delivering customers.
Taking the fastest and safest route.
Helping to load and unload the vehicle.
Calculating the right fare and returning the correct change.
Keeping the vehicle clean and in good working order
Project involved:
Rehabilitation of a mosque to meet the expectations of the client.
Responsibilities:
- Planning & scheduling the work.
- Executing the plan to finish on time.
- Design the work according to the scope of work.
- Coordinate between all participants in the job.
- Manage the team at the site.
- Prepare the cash flow of the work.
- Supervise and inspect the work assuring quality.
- Concerned for safety.
Achievements:
Completed the work in the mosque according to the client expectations.
On Job Training (OJT):
Subject and evaluate all materials (soil, concrete, cement, and other construction materials) for testing to ensure they meet specific design standards.
Tests like soundness in terms of force, density and the standard properties adopted in accordance with the international quality factors before they enter the production circle. This work is carried out inside the laboratory.
Project involved:
Rehabilitation of a building and Apartment to fit out with the client expectations.
Responsibilities:
- Planning & scheduling the work.
- Executing the plan to finish on time.
- Design the work according to the scope of work.
- Coordinate between all participants and the authority.
- Manage the team at the site.
- Prepare the cash flow of the work.
- Supervise and inspect the work assuring quality.
- Concerned for safety.
Achievements:
Completed the work according to the client expectation.
- Survey the projects area and its environment.
- Prepare BOQ's for various projects.
- Estimate total cost of projects.
- Sketch, design and plan the work according to the scope of work.
- Coordinate with architects, consultants, contractors, subcontractors and other specialized consultants for finalizing site work related issues.
- Supervise and inspect project site of work assuring the quality of works.
- Prepare reports and consult other participants
- Manage the work and team at site.
- Organize the cash flow to keep the work running.
- Evaluate and assess the projects and Follow-up the work focusing on deadlines and design issues.
- Keep on touch with the client and authorities.
- Hold and follow negotiations and meetings with contractors, subcontractors, clients and authorities.
Project involved:
Continue to construct the 2nd floor columns for a residential building.
Responsibilities:
- Draw, design and plan according to the scope of work.
- Organize and coordinate between all teams, suppliers and consultants how are participating in the job so the work runs smoothly.
- Manage the cash flow to keep the work running.
- Supervise and inspect the site of work assuring the quality of works.
- Keep on touch and liaise with the client and authorities.
Achievements:
Finished the project at the time with safe and quality work.
Project involved:
Small scale projects (residential buildings (G+1 & G+3)).
Responsibilities:
- Leveling and surveying on site.
- Check designs, drawings, materials and quantities and ensuring the accuracy of calculations.
- Plan the work at the site for contractors, subcontractors and teams.
- Organize and supervise material, equipment and people on site.
- Responsible for the security, health and safety of the work environment.
- Make sure that designs are applied correctly.
- Liaise with subcontractors, the site manager and the company.
- Approve the prices and oversee the choice for materials and plant to be used on the project.
- Resolve and overcome emergency problems.
Achievements:
Finished the project at the time with safe and quality work.
Responsibilities:
- Planning the way of work & scheduling the time of work.
- Executing the plan and finishing the work on time.
- Sketch, design and plan the work according to the scope of work.
- Coordinate between all subcontractors and suppliers and all participants in the job so the work runs smoothly.
- Manage the work and team at site.
- Organize the cash flow to keep the work running.
- Supervise and inspect the site of work assuring the quality of works.
- Concerned for the safety of work and workers.
- Communicate with the client, subcontractors, material suppliers and the competent authorities.
Achievements:
Finished the project at the time with safe and quality work.
Project involved:
Multi-story building project.
Responsibilities:
- Leveling and surveying on site.
- Check designs, drawings, materials and quantities and ensuring the accuracy of calculations.
- Plan the work at the site for contractors, subcontractors and teams.
- Organize and supervise material, equipment and people on site.
- Prepare BOQs and the work at the site.
- Responsible for the security, health and safety of the work environment.
- Make sure that designs are applied correctly.
- Liaise with subcontractors, the site manager and the company.
- Approve the prices and oversee the choice for materials and plant to be used on the project.
- Resolve and overcome accruing and emergency problems.
Achievements:
Finished the project at the time with safe and quality work.
Inspecting construction sites, following up the work progress, ensuring the safety and quality of work, solving technical issues, providing advice, management and preparing reports.
Project involved:
Demolish and redesign of a residential building.
Responsibilities:
- Hire and organize all necessary Trades for the construction job.
- Provide materials, obtain necessary permits, schedule inspections, complies with all building codes and sees the project through to completion.
- Estimate project costs and time.
- Manage and direct labors.
Achievements:
Finished the job at the time with safe and quality work.
Responsibilities:
- Install, maintain, and repair pipes and fixtures associated with heating, cooling, water distribution, and sanitation systems in residential and commercial structures.
- Fixe domestic appliances, such as dishwashers and gas cookers.
- Inspects drainage and other plumbing systems for compliance with local and national regulations.
Achievements:
Finished the job at the time with safe and quality work.
Project involved:
School project.
Duties:
Work at the site where concrete needs to be poured.
Project involved:
School project.
Duties:
Help build rough wooden structures, such as concrete forms, scaffolds, according to sketches, blueprints, or oral instructions.
Second Class - Division Two