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تم إلغاء حظر المستخدم بنجاح
محمد أمين, Groups and events supervisor

محمد أمين

Groups and events supervisor·Grand tours

المملكة العربية السعودية

بكالوريوس, Tourism & Hotels Management

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 5 أشهر

Groups and events supervisor

أكتوبر 2024 - أكتوبر 2025

Grand tours

القاهرة، مصر

أكتوبر 2024 - أكتوبر 2025

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Religious tourism representative

يناير 2023 - أكتوبر 2024

Flash Tour

القاهرة، مصر

يناير 2023 - أكتوبر 2024

• Utilizing exceptional collaboration skills with cross-functional teams to streamline visa issuance processes and enhance travel reservations, leading to increased documentation efficiency.
• Collaborating with corporate clients to design personalized travel experiences, adeptly managing last-minute changes and coordinating group travel logistics to consistently exceed client expectations.
• Assisting in the management of room allotments through strategic distribution to travel agencies, ensuring optimal availability and client satisfaction.
• Transitioning from a 'Religious Tourism Representative' to a 'Travel Consultant' role, applying extensive industry knowledge to deliver outstanding travel solutions.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Guest Service Agent

سبتمبر 2022 - يوليو 2023

SUNRISE Remal Beach Resort

شرم الشيخ، مصر

سبتمبر 2022 - يوليو 2023

• Elevated guest experiences by refining service protocols, leading to increased client satisfaction and repeat business.



• Handled guest inquiries and concerns with a focus on empathy and professionalism, strengthening relationships and contributing to the agency's reputation for outstanding service.



• Actively proposed customized travel solutions and services, successfully boosting revenue through effective upselling and cross-selling strategies.



• Collaborated with team members to ensure seamless travel arrangements, enhancing overall operational efficiency and client satisfaction.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Front Office Receptionist

أكتوبر 2021 - يناير 2022

Titanic Beach Resort

الغردقة، مصر

أكتوبر 2021 - يناير 2022

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Training Material Creator

يناير 2021 - مايو 2021

Wisdom Academy (KSA)

جدة، المملكة العربية السعودية

يناير 2021 - مايو 2021

• Created engaging and informative travel content that significantly improved client understanding and satisfaction.



• Conducted thorough analysis of customer feedback and travel trends to design personalized travel experiences, resulting in enhanced client retention.



• Developed and launched a comprehensive travel resource platform, fostering ongoing education about various destinations and services.



• Partnered with travel industry stakeholders to align offerings with client expectations and achieve organizational goals.



• Leveraged training expertise to transition into a travel consultant role, utilizing strong communication and relationship-building skills to enhance client experiences.
مجال الشركة:
مراكز التدريب والتعليم

Training Coordinator

يوليو 2020 - ديسمبر 2020

Anwar Resala Team

القاهرة، مصر

يوليو 2020 - ديسمبر 2020

• Streamlined travel coordination by expertly managing itineraries, budgets, and resources, ensuring seamless travel experiences for clients.



• Partnered with industry experts to create tailored travel packages that align with individual client preferences and needs, enhancing customer satisfaction.



• Fostered strong relationships with clients, vendors, and stakeholders through clear communication and a dedication to exceptional customer service throughout the travel planning process.



• Leveraged organizational skills and attention to detail to optimize travel arrangements, contributing to a more efficient and enjoyable travel experience for all parties involved.
مجال الشركة:
مراكز العناية الشخصية
الدور الوظيفي:
التدريب والتطوير

Assistant Operations Manager

يونيو 2016 - يناير 2020

Akhyar Hotels Group

الرياض، المملكة العربية السعودية

يونيو 2016 - يناير 2020

• Leveraged my operational expertise to enhance travel logistics, prioritizing seamless accommodation and transportation solutions for clients, resulting in memorable travel experiences.



• Successfully implemented crowd control strategies, demonstrating my capacity to excel in fast-paced, high-pressure environments.



• Optimized operational workflows by managing permit issuance and adopting electronic systems, significantly improving efficiency in travel arrangements.



• Facilitated the coordination of flight ticket issuance and travel documentation, ensuring timely and accurate service delivery to clients.



• Cultivated strong relationships with vendors and clients, enhancing customer satisfaction and loyalty in the travel sector.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Marketing officer

ديسمبر 2017 - ديسمبر 2019

Akhyar Group

مكة المكرمة، المملكة العربية السعودية

ديسمبر 2017 - ديسمبر 2019

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
التسويق والعلاقات العامة

sales and operation Consultant

يونيو 2016 - ديسمبر 2017

Al akhiar for hajj and umrah

الرياض، المملكة العربية السعودية

يونيو 2016 - ديسمبر 2017

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Tour Groups Guide (Haj & Umrah)

نوفمبر 2015 - مايو 2016

Flying Carpet Tours

القاهرة، مصر

نوفمبر 2015 - مايو 2016

• Facilitated unforgettable travel experiences for diverse groups, leveraging expertise in itinerary customization and cultural insights.



• Optimized accommodation processes, significantly improving customer satisfaction through prompt and efficient check-in and check-out procedures.



• Managed transportation logistics and curated visits to key attractions, ensuring timely arrivals and memorable experiences for travelers.



• Provided in-depth knowledge and guidance, enhancing travelers' cultural appreciation and overall journey satisfaction.



• Developed strong relationships with clients, leading to repeat business and positive referrals in the travel consultancy space.
مجال الشركة:
الضيافة والسكن

Groups Leader (Umrah)

أكتوبر 2014 - يونيو 2015

Red Sun Tours

القاهرة، مصر

أكتوبر 2014 - يونيو 2015

• Coordinated comprehensive travel logistics, guaranteeing punctual departures and arrivals for various groups, enhancing overall travel efficiency.



• Designed engaging travel itineraries that seamlessly integrated local cultural experiences, enriching client journeys and fostering deeper connections.



• Delivered outstanding customer service during pre-travel consultations, effectively addressing inquiries and concerns through timely email and phone communication.



• Created personalized travel plans that reflected individual client preferences, significantly boosting client satisfaction and loyalty in the travel consultancy space.
مجال الشركة:
الإعلان

التعليم

Suez Canal University.

يونيو 2013

يونيو 2013

بكالوريوس، Tourism & Hotels Management

مصر

عرض المرفق

Skills

Tourism
Expert
Tourism
Expert
Sustainable Tourism
Expert
Sustainable Tourism
Expert
Service Desk
Expert
Service Desk
Expert
Corporate Office
Expert
Corporate Office
Expert
Ticketing
Expert
Ticketing
Expert
EXECUTIVE COACHING
Intermediate
EXECUTIVE COACHING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
CASH MANAGEMENT
Intermediate
CASH MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
HOTEL OPERATIONS
Intermediate
HOTEL OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
Writing letters, papers, or proposals
Expert
Writing letters, papers, or proposals
Expert
Defining problems
Intermediate
Defining problems
Intermediate
Analytical skills
Expert
Analytical skills
Expert
Multi-tasking
Expert
Multi-tasking
Expert
Business communication skills
Expert
Business communication skills
Expert
Reliability
Expert
Reliability
Expert
Coaching skills
Intermediate
Coaching skills
Intermediate
Self-motivated
Intermediate
Self-motivated
Intermediate
marketing
Expert
marketing
Expert
operation
Intermediate
operation
Intermediate
online travel
Intermediate
online travel
Intermediate
Tourism
Expert
Tourism
Expert
Sustainable Tourism
Expert
Sustainable Tourism
Expert
Service Desk
Expert
Service Desk
Expert
Corporate Office
Expert
Corporate Office
Expert
Ticketing
Expert
Ticketing
Expert

اللغات

الانجليزية
متوسط
العربية
اللغة الأم
الالمانية
مبتدئ
الفرنسية
مبتدئ

التدريب و الشهادات

الشهادات
Youth Support and Development Program
Competitive Strategy Course
Professional Marketer Training Course.
Entrepreneurship Course with ILO
Training of trainers
Development of Thinking and Managerial Skills Course (GPA
Hotel operations course
May 2025
عرض الشهادات
Events Planning & Design course
Youth Development - Friedrich Ebert Foundation Egypt
Dec 2013
عرض الشهادات
التدريب
Training of Trainers (TOT)
Center for the Development of Graduate Studies and Research - Cairo University
Mar 2013
عرض الشهادات
Enhancement of Enterepreneurship Skills
International Labor Organization & Suez Canal University
Sep 2012
عرض الشهادات
The Essential Internet Marketing Course
Arab E-Tourism & E-Marketing Council ( Arab Tourism Organization)
Dec 2012
عرض الشهادات
Development of Thinking and Managerial Skills
PATHWAYS - Suez Canal University
Jan 2012
عرض الشهادات