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Mohamed Amin, Groups and events supervisor

Mohamed Amin

Groups and events supervisor·Grand tours

Saudi Arabia

Bachelor's degree, Tourism & Hotels Management

Work experience

Total years of experience: 9 years, 5 months

Groups and events supervisor

October 2024 - October 2025

Grand tours

Cairo, Egypt

October 2024 - October 2025

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Religious tourism representative

January 2023 - October 2024

Flash Tour

Cairo, Egypt

January 2023 - October 2024

• Utilizing exceptional collaboration skills with cross-functional teams to streamline visa issuance processes and enhance travel reservations, leading to increased documentation efficiency.
• Collaborating with corporate clients to design personalized travel experiences, adeptly managing last-minute changes and coordinating group travel logistics to consistently exceed client expectations.
• Assisting in the management of room allotments through strategic distribution to travel agencies, ensuring optimal availability and client satisfaction.
• Transitioning from a 'Religious Tourism Representative' to a 'Travel Consultant' role, applying extensive industry knowledge to deliver outstanding travel solutions.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest Service Agent

September 2022 - July 2023

SUNRISE Remal Beach Resort

Sharm el Sheikh, Egypt

September 2022 - July 2023

• Elevated guest experiences by refining service protocols, leading to increased client satisfaction and repeat business.



• Handled guest inquiries and concerns with a focus on empathy and professionalism, strengthening relationships and contributing to the agency's reputation for outstanding service.



• Actively proposed customized travel solutions and services, successfully boosting revenue through effective upselling and cross-selling strategies.



• Collaborated with team members to ensure seamless travel arrangements, enhancing overall operational efficiency and client satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Receptionist

October 2021 - January 2022

Titanic Beach Resort

Hurghada, Egypt

October 2021 - January 2022

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Training Material Creator

January 2021 - May 2021

Wisdom Academy (KSA)

Jeddah, Saudi Arabia

January 2021 - May 2021

• Created engaging and informative travel content that significantly improved client understanding and satisfaction.



• Conducted thorough analysis of customer feedback and travel trends to design personalized travel experiences, resulting in enhanced client retention.



• Developed and launched a comprehensive travel resource platform, fostering ongoing education about various destinations and services.



• Partnered with travel industry stakeholders to align offerings with client expectations and achieve organizational goals.



• Leveraged training expertise to transition into a travel consultant role, utilizing strong communication and relationship-building skills to enhance client experiences.
Company industry:
Training & Education Center

Training Coordinator

July 2020 - December 2020

Anwar Resala Team

Cairo, Egypt

July 2020 - December 2020

• Streamlined travel coordination by expertly managing itineraries, budgets, and resources, ensuring seamless travel experiences for clients.



• Partnered with industry experts to create tailored travel packages that align with individual client preferences and needs, enhancing customer satisfaction.



• Fostered strong relationships with clients, vendors, and stakeholders through clear communication and a dedication to exceptional customer service throughout the travel planning process.



• Leveraged organizational skills and attention to detail to optimize travel arrangements, contributing to a more efficient and enjoyable travel experience for all parties involved.
Company industry:
Personal Care Centers
Job role:
Training and Development

Assistant Operations Manager

June 2016 - January 2020

Akhyar Hotels Group

Riyadh, Saudi Arabia

June 2016 - January 2020

• Leveraged my operational expertise to enhance travel logistics, prioritizing seamless accommodation and transportation solutions for clients, resulting in memorable travel experiences.



• Successfully implemented crowd control strategies, demonstrating my capacity to excel in fast-paced, high-pressure environments.



• Optimized operational workflows by managing permit issuance and adopting electronic systems, significantly improving efficiency in travel arrangements.



• Facilitated the coordination of flight ticket issuance and travel documentation, ensuring timely and accurate service delivery to clients.



• Cultivated strong relationships with vendors and clients, enhancing customer satisfaction and loyalty in the travel sector.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Marketing officer

December 2017 - December 2019

Akhyar Group

Mecca, Saudi Arabia

December 2017 - December 2019

Company industry:
Hospitality & Accomodation
Job role:
Marketing and PR

sales and operation Consultant

June 2016 - December 2017

Al akhiar for hajj and umrah

Riyadh, Saudi Arabia

June 2016 - December 2017

Company industry:
Hospitality & Accomodation
Job role:
Sales

Tour Groups Guide (Haj & Umrah)

November 2015 - May 2016

Flying Carpet Tours

Cairo, Egypt

November 2015 - May 2016

• Facilitated unforgettable travel experiences for diverse groups, leveraging expertise in itinerary customization and cultural insights.



• Optimized accommodation processes, significantly improving customer satisfaction through prompt and efficient check-in and check-out procedures.



• Managed transportation logistics and curated visits to key attractions, ensuring timely arrivals and memorable experiences for travelers.



• Provided in-depth knowledge and guidance, enhancing travelers' cultural appreciation and overall journey satisfaction.



• Developed strong relationships with clients, leading to repeat business and positive referrals in the travel consultancy space.
Company industry:
Hospitality & Accomodation

Groups Leader (Umrah)

October 2014 - June 2015

Red Sun Tours

Cairo, Egypt

October 2014 - June 2015

• Coordinated comprehensive travel logistics, guaranteeing punctual departures and arrivals for various groups, enhancing overall travel efficiency.



• Designed engaging travel itineraries that seamlessly integrated local cultural experiences, enriching client journeys and fostering deeper connections.



• Delivered outstanding customer service during pre-travel consultations, effectively addressing inquiries and concerns through timely email and phone communication.



• Created personalized travel plans that reflected individual client preferences, significantly boosting client satisfaction and loyalty in the travel consultancy space.
Company industry:
Advertising

Education

Suez Canal University.

June 2013

June 2013

Bachelor's degree, Tourism & Hotels Management

Egypt

View attachment

Skills

Tourism
Expert
Tourism
Expert
Sustainable Tourism
Expert
Sustainable Tourism
Expert
Service Desk
Expert
Service Desk
Expert
Corporate Office
Expert
Corporate Office
Expert
Ticketing
Expert
Ticketing
Expert
EXECUTIVE COACHING
Intermediate
EXECUTIVE COACHING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
CASH MANAGEMENT
Intermediate
CASH MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
HOTEL OPERATIONS
Intermediate
HOTEL OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
Writing letters, papers, or proposals
Expert
Writing letters, papers, or proposals
Expert
Defining problems
Intermediate
Defining problems
Intermediate
Analytical skills
Expert
Analytical skills
Expert
Multi-tasking
Expert
Multi-tasking
Expert
Business communication skills
Expert
Business communication skills
Expert
Reliability
Expert
Reliability
Expert
Coaching skills
Intermediate
Coaching skills
Intermediate
Self-motivated
Intermediate
Self-motivated
Intermediate
marketing
Expert
marketing
Expert
operation
Intermediate
operation
Intermediate
online travel
Intermediate
online travel
Intermediate
Tourism
Expert
Tourism
Expert
Sustainable Tourism
Expert
Sustainable Tourism
Expert
Service Desk
Expert
Service Desk
Expert
Corporate Office
Expert
Corporate Office
Expert
Ticketing
Expert
Ticketing
Expert

Languages

English
Intermediate
Arabic
Native Speaker
German
Beginner
French
Beginner

Training and Certifications

Certifications
Youth Support and Development Program
Competitive Strategy Course
Professional Marketer Training Course.
Entrepreneurship Course with ILO
Training of trainers
Development of Thinking and Managerial Skills Course (GPA
Hotel operations course
May 2025
Show credentials
Events Planning & Design course
Youth Development - Friedrich Ebert Foundation Egypt
Dec 2013
Show credentials
Training
Training of Trainers (TOT)
Center for the Development of Graduate Studies and Research - Cairo University
Mar 2013
Show credentials
Enhancement of Enterepreneurship Skills
International Labor Organization & Suez Canal University
Sep 2012
Show credentials
The Essential Internet Marketing Course
Arab E-Tourism & E-Marketing Council ( Arab Tourism Organization)
Dec 2012
Show credentials
Development of Thinking and Managerial Skills
PATHWAYS - Suez Canal University
Jan 2012
Show credentials